Fatima L. Quintanilla
Worcester
Overview
7
7
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration
East Boston
08.2023 - Current
- Maintained current knowledge of screening procedures through management briefings.
- Collaborated with fellow officers to enhance passenger safety and build public rapport.
- Implemented updated security policies to ensure compliance with federal regulations.
- Responded swiftly to emergencies involving transportation infrastructure or personnel threats.
Registration Representative
UMass Memorial Medical Center Level 1 Trauma Center
Worcester
11.2022 - 08.2023
- Collected and verified demographic and insurance information from patients.
- Checked in patients for appointments, ensuring accurate data entry.
- Maintained strict confidentiality while adhering to HIPAA and EMTALA guidelines.
Shift Lead
Walgreens
Millbury
07.2019 - 08.2023
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
- Organized, coordinated and prioritized work to complete assignments in a timely, efficient manner.
- Approached each work day with enthusiasm and a wonderful work ethic.
- Supervise and train new Sales Associates and passionately communicate company goals and mission.
- Completed and updated patient profiles with correct billing, insurance and prescription information as a pharmacy technician in training.
Human Rights and Accessibilities Office Intern
City of Worcester
Worcester
08.2021 - 07.2022
- Prioritized and managed multiple projects based on urgency in a fast-paced environment.
- Supported outreach initiatives as a dedicated intern, contributing to team efforts.
- Produced monthly meeting minutes promptly to ensure accurate record-keeping.
- Conducted research to gather crucial information for city planning and development initiatives.
Education
Bachelor's degree - Criminal Justice, Psychology
Lasell University
05-2022
Skills
- Spanish Speaker
- Occupational Safety and Health Administration Certified
- Victim Advocate Training
- Adaptability
- Crisis intervention
- Public relations
- Ability to work under pressure
- Communication
- Threat assessment
Timeline
Lead Transportation Security Officer
Transportation Security Administration
08.2023 - Current
Registration Representative
UMass Memorial Medical Center Level 1 Trauma Center
11.2022 - 08.2023
Human Rights and Accessibilities Office Intern
City of Worcester
08.2021 - 07.2022
Shift Lead
Walgreens
07.2019 - 08.2023
Bachelor's degree - Criminal Justice, Psychology
Lasell University