Fatima Zahra Benkaddour
Remote Virtual Assistant And Telemarketing Specialist
Casablanca
Summary
I am a highly organized and solution-oriented professional with strong communication skills, a positive attitude, and a collaborative approach to teamwork. I excel in customer service, building lasting client relationships, and handling administrative tasks efficiently. My proficiency in computer skills and problem-solving allows me to streamline processes and enhance productivity. I am committed to delivering exceptional service while fostering a positive and efficient work environment.
Overview
8
8
years of professional experience
Work History
Online Company
Virtual Assistance Online
01.2023 - Current
- Provided remote administrative support, managing client communications, scheduling, and task organization.
- Handled emails, data entry, and maintained accurate records to ensure smooth operations.
- Assisted with social media management and content creation to enhance online presence.
- Utilized various tools and software to streamline processes, improve productivity, and support business growth.
Diluu
French Customer Service and Admin
08.2024 - 12.2024
- Managed customer inquiries in French, providing professional support via phone, email, and chat.
- Resolved customer issues promptly, ensuring high satisfaction levels.
- Performed administrative tasks including data entry, document management, and maintaining accurate records.
Senior Client Relations Specialist
Sitel
05.2021 - 07.2024
- Delivered exceptional customer service through effective handling of inbound calls, emails, and data entry.
- Ensured prompt issue resolution while maintaining accurate customer records and upholding confidentiality.
- Fostered trust and loyalty with clients, contributing to high satisfaction and retention rates.
Chief Executive Support Specialist
Agroforestry Group
Malaysia, KL
02.2019 - 03.2021
- Identified growth opportunities and built client relationships.
- Translated professional documents and facilitated communication between agents and the company.
- Analyzed customer needs, set sales goals, and developed strategies.
Assistant CEO & Executive Operations Manager
Pt. Marindo Bersama Usaha
11.2016 - 01.2019
- Managed the CEO's schedule and coordinated events, ensuring smooth operations, particularly during the CEO's absence.
- Contributed to business development by crafting new offers and expanding market presence.
- Spearheaded event planning, creating a productive work environment.
Education
Tefl
TEFL Certificate (myTEFL) - 2020 (120 Hours)
OnlineTourism And Hospitality
CQPHT Center Touargas
RabatSkills
Friendly, positive attitude
Timeline
Diluu
French Customer Service and Admin
08.2024 - 12.2024
Online Company
Virtual Assistance Online
01.2023 - Current
Senior Client Relations Specialist
Sitel
05.2021 - 07.2024
Chief Executive Support Specialist
Agroforestry Group
02.2019 - 03.2021
Assistant CEO & Executive Operations Manager
Pt. Marindo Bersama Usaha
11.2016 - 01.2019
Tefl
TEFL Certificate (myTEFL) - 2020 (120 Hours)
Tourism And Hospitality
CQPHT Center Touargas
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