FATIMA ZAHRA CHAFI
790 Willard Street
Summary
Dynamic professional with a proven track record at VW and Audi, excelling in office administration and relationship building. Recognized for enhancing customer satisfaction through exceptional problem-solving skills and attention to detail. A fast learner committed to fostering positive environments, as demonstrated in educational settings as a trusted substitute teacher.
Overview
4
4
years of professional experience
Work History
Assistant of Direction
VW and Audi
01.2010 - 06.2013
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
Substitute Teacher
Moulay Rachid Primary School
09.2009 - 06.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
Education
OFPPT - Customer Service
Lycée Chowki
Casablanca, Morocco 06-2010
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Office administration
- Relationship building
- Problem-solving
French and Arabic
Fluent in arabic and Great in French
Languages
French
Professional Working
Arabic
Native or Bilingual
Timeline
Assistant of Direction
VW and Audi
01.2010 - 06.2013
Substitute Teacher
Moulay Rachid Primary School
09.2009 - 06.2012
OFPPT - Customer Service
Lycée Chowki
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