Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

FATIMA-ZAHRA TRIOUA

Everett

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dunkin' Donuts
Boston
09.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Cashier

Dunkin Dounts
Brighton
03.2024 - 08.2025
  • Processed customer transactions efficiently using cash register and payment systems.
  • Assisted customers with inquiries and resolved issues promptly.

Customer Service Cashier

Exchange Bank
oujda
01.2023 - 03.2024
  • Handled cash, credit, and electronic payments accurately and securely.

Rental Sales Agent

Rental Car
oujda
08.2022 - 12.2022
  • Answered telephones to assist customers and resolve issues.
  • Checked vehicle condition both before and after rentals to ensure safety of all drivers.
  • Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.

Front Desk Agent

hotel
oujda
02.2021 - 07.2022
  • Managed reservations using hotel management software to ensure smooth operations.

Education

High School Diploma -

Oueddahab
Morocco
07-2020

Diploma - Computer Science

Excel
Morocco
07-2022

Skills

  • Cash handling
  • Problem solving
  • Customer service
  • Time management
  • Reservation management
  • Communication
  • Microsoft office

Affiliations

  • swimming
  • watch movie
  • traveling

Certification

  • drive licenses class D
  • certica computer science

Languages

English
Professional
French
Limited
Arabic
Native/ Bilingual

Timeline

Customer Service Representative

Dunkin' Donuts
09.2024 - Current

Cashier

Dunkin Dounts
03.2024 - 08.2025

Customer Service Cashier

Exchange Bank
01.2023 - 03.2024

Rental Sales Agent

Rental Car
08.2022 - 12.2022

Front Desk Agent

hotel
02.2021 - 07.2022

High School Diploma -

Oueddahab

Diploma - Computer Science

Excel

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