Fatima Zohra Errahmouni

Superviser F&b

Fes,Fes Agdal

Summary

Dynamic Supervisor at Marriot Hotel with a proven track record in training and mentoring staff, enhancing team performance, and driving customer satisfaction. Skilled in problem-solving and excellent communication, I fostered a positive work environment that reduced turnover and improved service quality through targeted development programs.

Overview

years of professional experience

Work History

Supervisor

Marriot Hotel

08.2016 - 07.2025

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Exhibited leadership abilities to enhance team effectiveness.
Elevated customer satisfaction through timely responses to inquiries.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Evaluated customer needs and feedback to drive product and service improvements.

Education

Technician - Kitchen Technician, Hospitalized Art

Higher Textile Institute of Alsace

06.2006

Bachelor - Modern Letters

Al-Qarawiyyin High School

Fes

06.2003

Skills

Training and mentoring

Timeline