Fatine AZIZI
Customer Service Representative And Financial Manager
Morroco,SALE
Summary
Proven track record in enhancing financial operations and customer service excellence at Producers Service, showcasing expertise in financial analysis and interpersonal communication. Achieved significant cost savings through effective negotiations and boosted team proficiency via targeted coaching, contributing to a robust internal control system and elevated customer loyalty.
Overview
13
13
years of professional experience
Work History
Accounting and Financial Reporting Manager
Producers Service
Morroco
08.2021 - Current
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
Customer Service Representative
Concentrix
Morroco
08.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Officer
Caisse De Dépôt et Gestion (mission Intérim)
Maroc
07.2015 - 12.2017
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Accounting Help
El Houssine an Accountant and Tax Advice
Morroco
02.2013 - 05.2014
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Intern at General Treasury of Kingdom
Général Treasury of the Kingdom
Morroco
10.2012 - 11.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Intern Anccountant
Trustee Lahlou
07.2011 - 07.2011
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Master Of Business Administration - International Administration Management
10.2022
Higher Education Diploma - Finance Banking Insurance
10.2015
Basic License - Business Management
02.2013
Bachelor Of Economics Science -
06.2008
Skills
KPI management
Languages
Arabic
Advanced (C1)
French
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Accounting and Financial Reporting Manager - Producers Service
08.2021 - Current
Customer Service Representative - Concentrix
08.2020 - Current
Administrative Officer - Caisse De Dépôt et Gestion (mission Intérim)
07.2015 - 12.2017
Accounting Help - El Houssine an Accountant and Tax Advice
02.2013 - 05.2014
Intern at General Treasury of Kingdom - Général Treasury of the Kingdom
10.2012 - 11.2012
Intern Anccountant - Trustee Lahlou
07.2011 - 07.2011
University - Master Of Business Administration, International Administration Management
University Mohamed 5 - Higher Education Diploma , Finance Banking Insurance
University Mohamed 5 - Basic License, Business Management
Lycée Technique - Bachelor Of Economics Science ,
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