Fay Almosawi
Norwood
Summary
Dedicated and result-driven with 4+ years of expertise in customer service, team building, and time management. Proven ability to enhance guest satisfaction and streamline operations in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cook, Shift Leader, Expo, Cashier
Neroli
Westwood
01.2025 - 01.2026
- Supervised kitchen staff during peak hours, ensuring efficient operations.
- Trained new team members on kitchen procedures and safety protocols.
- Managed inventory levels and ordered supplies as required.
- Maintained cleanliness and organization of workstations throughout shifts.
- Ensured compliance with health and safety regulations in kitchen.
- Communicated effectively with front-of-house staff to optimize service flow.
- Resolved customer complaints promptly to enhance satisfaction.
- Served food and beverages while assisting in table setup and dining area cleanliness.
Hair Salon Assistant
Sally & Roccos
Westwood
08.2024 - 04.2025
- Ensured daily cleanliness and organization of salon tools and workstations.
- Tidied shelves and displays to maintain a welcoming salon environment.
- Restocked shelves with new products as needed to enhance customer experience.
- Welcomed customers, delivering exceptional service and support.
- Advised clients on hair care products, promoting informed choices.
- Trained new staff on salon policies and procedures for seamless operations.
- Managed phone inquiries, providing detailed information about salon services.
Hostess, Food Runner, Busser
Texas Road House
Walpole
02.2024 - 08.2024
- Greeted and seated guests promptly in a fast-paced dining environment.
- Managed reservations and waitlists using restaurant management software.
- Communicated effectively with servers to coordinate guest seating arrangements.
- Provided menus and explained daily specials to enhance guest experience.
- Collaborated with team members to ensure smooth restaurant operations during busy shifts.
- Demonstrated strong interpersonal skills when interacting with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Cashier
Sayar Market
Norwood
12.2023 - 02.2024
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of the checkout area consistently.
- Handled cash, credit, and gift card transactions accurately.
- Engaged customers with friendly conversation while processing sales quickly.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Norwood High School
Norwood, MA06-2025
Skills
- Customer service
- Team building
- Communication skills
- Time management
- Cash handling
- Hospitality service expertise
- Inventory management
- Effective customer upselling
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Cook, Shift Leader, Expo, Cashier
Neroli
01.2025 - 01.2026
Hair Salon Assistant
Sally & Roccos
08.2024 - 04.2025
Hostess, Food Runner, Busser
Texas Road House
02.2024 - 08.2024
Cashier
Sayar Market
12.2023 - 02.2024
High School Diploma -
Norwood High School