Faycal Zorgane
FES
Summary
Highly motivated, adaptable, and quick learner.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Outbound Sales Representative
Cnexia
09.2024 - Current
- Contacting existing and potential customers proposing our products based on each personal customer.
- Going through sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Developed extensive knowledge of products and services to better assist customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Made average of 80 outbound and inbound calls per day.
Inbound Sales Specialist
Hostinger
11.2021 - 12.2022
- Conducting Sales consultations through Zoom/Google meet with potential clients
- Follow up with potential clients throughout the sales process
- Managing the entire sales process - from initial contact through qualification, presentation, negotiation, and closing
- Build rapport with potential customers, understand their needs, and present solutions that address their challenges
- 40% conversion rate/close rate
- Gather valuable feedback from potential customers throughout the sales cycle
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Vaccination Center Manager
Mediot
09.2018 - 01.2020
- Managing 70 employees within the COVID 19 vaccination center
- Making weekly planning for my direct team
- Managing public relations
- Having meetings with government officials and cooperating with them in the decision making regarding the vaccination center
- Making daily, weekly and monthly reports for the executive board
- Handling stressful situations that happened with the population that came for the vaccine
- Resolving the staff's issues and ensuring a healthy environment within the different teams
- Coordinating with different department managers
- Reported issues to higher management with great detail.
Finance Manager
AIESEC
02.2019 - 08.2019
- Managing the entity's budget and finances
- Providing direct support for the operation departments on daily tasks and ongoing projects
- Coordinating with other departments to ensure the prescribed time frame was followed for each project
- Reviewed documentation and identified financial discrepancies where applicable.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
Leader Sport/Team Sports Manager
Decathlon
02.2019 - 08.2019
- Handling payment process
- Managing the team's weekly planning
- Performing weekly/monthly sales reporting
- Making sales increases plans for the team
- Animating weekly/monthly meetings
- Managing my area of responsibility in the store
- Taking care of our customers needs and making sure they are satisfied with their purchases
Team Leader
AIESEC
02.2018 - 02.2019
- Team Leader Incoming Global Volunteer Leading and managing a team of 6 individuals
- Working with the talent management department to deliver exceptional experience for my team members
- Launching and managing projects
Education
Google Project Management - Management
Google
Online06-2025
Bachelor - English Literature And Culture
Mohamed Ibn Abdellah
Fes, FES07.2023
Salesforce Associate - Salesforce
Salesforce
Remote01-2023
Baccalauréat - Physics
Ibn Hanbel Highschool
Fes, FES06.2017
Skills
- Leadership
- Team management
- Problem solving
- Customer satisfaction
- Sales presentations
- Call scheduling
- Competitor analysis
- Scheduling and planning
- Task delegation
- Work flow planning
- Project tracking
- Analytical thinking
Languages
Arabic
English
French
Training
- Salesforce Associate Certificate, Alx Africa
- Talent Management, Linkedin
Timeline
Outbound Sales Representative
Cnexia
09.2024 - Current
Inbound Sales Specialist
Hostinger
11.2021 - 12.2022
Finance Manager
AIESEC
02.2019 - 08.2019
Leader Sport/Team Sports Manager
Decathlon
02.2019 - 08.2019
Vaccination Center Manager
Mediot
09.2018 - 01.2020
Team Leader
AIESEC
02.2018 - 02.2019
Google Project Management - Management
Google
Bachelor - English Literature And Culture
Mohamed Ibn Abdellah
Salesforce Associate - Salesforce
Salesforce
Baccalauréat - Physics
Ibn Hanbel Highschool
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