Felicia Dwyer
Revere
Summary
Results-driven Practice Manager known for high productivity and efficient task completion. Specialized in operational management, financial oversight, and staff development. Excel in leadership, communication, and problem-solving to enhance organizational efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
OWNER & LEAD BARTENDER
THE LUSH BAR
REVERE
10.2023 - Current
- Operate a successful mobile bartending service, focusing on wedding receptions, corporate events, and private parties, providing tailored beverage experiences
- Design and implement custom cocktail menus based on client preferences and event themes, enhancing guest satisfaction
- Manage all aspects of the business, including event planning, staffing, inventory management, and compliance with health and safety regulations
- Maintain general and liquor liability insurance, ensuring responsible service and peace of mind for clients
PRACTICE MANAGER II
VILLAGE MEDICAL
MALDEN, METHUEN, LOWELL
01.2023 - 03.2024
- Facilitate the day-to day clinical operations across multiple practices (currently managing Methuen, Lowell, and Malden offices)
- Oversee all clinical support staff including Medical Assistants and Patient Reception Specialists and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands including proactive involvement in employee mentoring, coaching, and discipline
- Function as a key communication point within the practice and among providers
- Act as the initial point of escalation for any staff, provider, or patient concern
- Ensures the practices' performance in effective value-based care, promoting the highest standards of quality of patient care
- In conjunction with Talent Acquisition, lead the recruitment, selection, and hiring process for all clinical positions and oversee onboarding of new employees
- Ensures staff compliance with all federal, state, and local policies and regulations
CLINICAL OPERATIONS MANAGER
FENWAY COMMUNITY HEALTH CENTER
BOSTON
01.2019 - 01.2023
- Oversee day-to-day operations in the Nursing Department across three site locations (Ansin, Sidney Borum, and Fenway South End)
- Develop efficient staffing schedules that maintain productivity levels
- Develop strategic growth opportunities for health clinics and monitoring performance
- Initiate compliance risk management strategies and processes - conduct audits to ensure adherence to standards
- Inventory management: controls purchase and distribution of private and DPH vaccines, medical supplies, and equipment across sites
- Attend management meetings, and participated in other FCH committees as required
- Participated in budget development and monitoring
- Conduct annual performance reviews
- Completed routine assessment and remediation of clinical competencies of medical assistants
MEDICAL OPERATIONS COORDINATOR
FENWAY COMMUNITY HEALTH CENTER
BOSTON
02.2022 - 01.2023
- Oversee the Medical Education Program, including CME lectures, MDPM, and staff meetings
- Organized and tracked compliance with medical certification and training requirements for medical staff
- Provide oversight of QI/QA program, credentialing and privileging, inspection/survey reports (after action follow-up), and adherence to regulatory bodies
- Management of expenses to achieve monthly goals and budget
- Coordinate, prioritized, and facilitate concurrent projects and demands in large, diverse, cross-functional teams
- Run routine management reports to track operations, patient access, and service delivery
MEDICAL ASSISTANT
FENWAY COMMUNITY HEALTH CENTER
BOSTON
10.2018 - 01.2019
- Worked alongside providers to maximize patient care
- Intake of patients for vital signs
- Performed all CLIA waived tests, including but limited to: Strep A, UA, hCG, A1c, Blood Glucose
- Assist with office procedures and diagnostic testing including: EKGs, Ear Lavages, Punch/Shave biopsies, Pap smears
- Ensure that care gaps were addressed for each visit to satisfy quality care metrics
- Completed medical records requests
- Answering multi-line phone, data entry, filing, scanning, faxing, and copying
LEAD MEDICAL ASSISTANT - MEDICAL RECEPTIONIST
MAIN STREET FAMILY PRACTICE
MELROSE
11.2017 - 09.2018
- Scheduling, verifying insurance eligibility, and completed confirmation calls
- Managed inventory for medical supplies and medications
- Responsible for prior authorizations, referral tracking, prescription refills
- Intake of patient for vitals, reconciliation of medications, allergies, and past history
- Administration of vaccinations
- Performed phlebotomy
LEAD MEDICAL ASSISTANT - MEDICAL SPECIALTIES DEPARTMENT
BETH ISRAEL DEACONESS MEDICAL CENTER
CHELSEA
01.2014 - 10.2017
- Prepare patients for examination, procedures, and treatments
- Taking and recording patients' medical histories and vital signs
- Supply inventory management
- Assisted with minor procedures including but not limited to: biopsies, wound care, suture removal
- Collecting and preparing laboratory specimens for testing
- Outreach to PCP offices regarding referrals, consult notes, and treatment plans
- Schedule appointments, follow-up visits, and surgeries
MEDICAL ASSISTANT - PRACTICE MANAGER
MEDICAL TREATMENT CENTER OF REVERE
REVERE
10.2012 - 01.2014
- Obtain vitals, chief complaint, reviewing/recording medical history, drug use history, confirming purpose of visit or treatment
- Prepare patients for the healthcare visit by collecting urine screen
- Assists with obtaining authorizations and pre-certifications as appropriate.
- Set up, cleaning, and disinfecting exam rooms and medical equipment and maintaining stocks of medical supplies in the room as required.
- Respond appropriately to the physical, emotional, and developmental needs of patients.
- Monitored expiration of medical supplies and medications.
- Processed monthly reports for department performance.
- Supervised and trained new members and students.
Education
Medical Assisting Certificate -
EVEREST INSTITUTE
CHELSEA, MAOffice Technology/Accounting Diploma -
NORTHEAST METRO TECH VOCATIONAL HIGH SCHOOL
WAKEFIELD, MA 08.2005 - 06.2009
Skills
- Interpersonal skills
- Management skills
- Project planning, development, coordination, and management
- Organizational skills
- Innovation skills
- People skills
- Communication skills
- Data analysis
- Coaching and mentoring skills
- Decision making
- Stress management
- LEAN practices implementation
- Staff training and development
- Regulatory compliance oversight
- Budget management
- Strategic growth planning
- Performance evaluation
- Profit and loss analysis
- KPI management
- Hiring and staffing
- Process optimization
- Operations management
References
Available upon request.
Timeline
OWNER & LEAD BARTENDER
THE LUSH BAR
10.2023 - Current
PRACTICE MANAGER II
VILLAGE MEDICAL
01.2023 - 03.2024
MEDICAL OPERATIONS COORDINATOR
FENWAY COMMUNITY HEALTH CENTER
02.2022 - 01.2023
CLINICAL OPERATIONS MANAGER
FENWAY COMMUNITY HEALTH CENTER
01.2019 - 01.2023
MEDICAL ASSISTANT
FENWAY COMMUNITY HEALTH CENTER
10.2018 - 01.2019
LEAD MEDICAL ASSISTANT - MEDICAL RECEPTIONIST
MAIN STREET FAMILY PRACTICE
11.2017 - 09.2018
LEAD MEDICAL ASSISTANT - MEDICAL SPECIALTIES DEPARTMENT
BETH ISRAEL DEACONESS MEDICAL CENTER
01.2014 - 10.2017
MEDICAL ASSISTANT - PRACTICE MANAGER
MEDICAL TREATMENT CENTER OF REVERE
10.2012 - 01.2014
Office Technology/Accounting Diploma -
NORTHEAST METRO TECH VOCATIONAL HIGH SCHOOL
08.2005 - 06.2009
Medical Assisting Certificate -
EVEREST INSTITUTE