Felix Reynoso
Roslindale
Summary
Results-driven MIS student in the Accelerated MBA program at UMass Dartmouth with hands-on experience coordinating multi-agency DCF/BYFS reviews, driving agendas, and closing action items. Known for clear stakeholder communication, meticulous documentation, and process improvements that reduce reschedules and tech friction. Brings strong digital/data literacy (SQL, advanced Excel, basic dashboards) and a calm, professional presence.
Overview
4
4
years of professional experience
Work History
Intake/Data Coordinator
Better Youth Family Support
08.2025 - Current
- Coordinate DCF case reviews and multi-agency Teams meetings—confirm attendees, prep agendas, capture minutes/action items, and follow through to closure.
- Manage active caseloads end-to-end (intakes, 6-week/90-day reviews), maintain compliant documentation, and track outcomes to support client progress.
- Handle BYFS operations: update staff rosters, oversee PEX card funding/receipt reconciliation, resolve scheduling/logistics issues, and coach clients to join meetings independently.
Peer Mentor
UMass Dartmouth
09.2023 - 09.2025
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
Ramp Agent
Delta Air Lines, Inc
02.2022 - 08.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
Education
MBA - Business
Umass Dartmouth
Massachusetts 05-2027
Bachelor of Science - Business Management Information Systems
Umass Dartmouth
Massachusetts 05-2026
Skills
- Adaptability & Learning Agility
- Data Literacy
- Problem-solving
- Critical thinking
- Attention to detail
- Relationship development
- Organizational leadership
- Strategic visioning
- Team development
- Digital Literacy
- Cyber Hygiene
- Stakeholder Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake/Data Coordinator
Better Youth Family Support
08.2025 - Current
Peer Mentor
UMass Dartmouth
09.2023 - 09.2025
Ramp Agent
Delta Air Lines, Inc
02.2022 - 08.2022
MBA - Business
Umass Dartmouth
Bachelor of Science - Business Management Information Systems
Umass Dartmouth
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