Fendy Huggins
Boston
Summary
Bilingual case management professional with strong background in client support, crisis intervention, and resource coordination. Demonstrates expertise in fostering collaborative team environments and adapting to evolving needs. Skilled in conflict resolution, client advocacy, and maintaining comprehensive case documentation. Known for reliability, empathy, and results-driven approach.
Overview
14
14
years of professional experience
Work History
Bilingual Case Manager
Activate Care
04.2024 - Current
- Provide care coordinator and resource navigation to an assigned caseload of community member clients with unmet social needs
- Conduct consistent telephonic outreach, follow up, and coaching to clients to assist with enrollment in services, benefits, and programs for which they are eligible
- Updated and alphabetized records clients 5 days per week
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Medical Secretary
Medix
12.2021 - 03.2023
- Documented and maintained patient medical information, case histories, and insurance records
- Managed office calendar and scheduled appointments for providers based on optimal office availability
- Processing patients orders, including payment logs and refund
Dispatcher
Bridgewater State Hospital
02.2017 - 05.2019
- Provided guidance and information to callers; recorded significant/ pertinent information
- Managed communications within the hospital assigned territories
Medical Secretary
Linden Ponds
12.2010 - 04.2016
- Answered high-volume phone calls; provided prompt customer service; triaged calls to other departments and nursing units
Education
High School Diploma -
West Roxbury High School
West Roxbury, MAAssociate of Science - Social Studies
Massachusetts Bay Community College
Wellesley Hills, MA06-2026
Skills
- Management
- Organizational skills
- Attention to details
- Multilingual Communication
- Client assessment
Languages
HAitian creole
Full Professional
Timeline
Bilingual Case Manager
Activate Care
04.2024 - Current
Medical Secretary
Medix
12.2021 - 03.2023
Dispatcher
Bridgewater State Hospital
02.2017 - 05.2019
Medical Secretary
Linden Ponds
12.2010 - 04.2016
High School Diploma -
West Roxbury High School
Associate of Science - Social Studies
Massachusetts Bay Community College
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