Fernanda Losi
Boston
Summary
Dynamic General Manager with a proven track record at Lola 42, excelling in operations management and team building. Enhanced service quality and profitability through strategic initiatives and effective training programs. Skilled in P&L management and problem resolution. Effective communication, and strong decision-making abilities. Solid background in managing daily operations and driving team performance.
Overview
9
9
years of professional experience
Work History
General Manager
Lola 42
11.2022 - Current
- Oversaw daily operations to enhance service quality and customer satisfaction.
- Developed training programs to improve staff performance and operational efficiency.
- Led team meetings to align objectives and drive strategic initiatives across the restaurant.
- Managed employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee/ guest satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Assistant General Manager
Lola 42
11.2021 - 10.2022
- Mentored junior staff, enhancing their skills and promoting a culture of continuous learning within the team.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer experience.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees.
General Manager
Lola Burger
10.2019 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Responsible for beverage inventory and general restaurant supplies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Server
Lola 42
05.2019 - 09.2019
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Facilitated efficient order taking and delivery, ensuring accuracy in food and beverage orders.
- Collaborated with kitchen staff to coordinate timely meal preparation and presentation.
- Trained new servers on menu items, service standards, and operational procedures.
Office Manager
Kings Dining And Entertainment
09.2017 - 05.2019
- Managed office operations, ensuring efficiency in daily administrative tasks.
- Oversaw supply chain logistics, maintaining inventory levels and vendor relationships.
- Responsible for handling employees weekly party payments.
- Managed FOH schedule such as Server Assistants and Food Runners.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Server Assistant
Kings Dining And Entertainment
08.2016 - 09.2017
- Assisted servers in delivering food and beverages promptly to enhance guest experience.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Collaborated with kitchen staff to coordinate timely meal preparation and special requests.
- Trained new team members on operational procedures and best practices for service.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
Bachelor's Degree in Interior Design - Arts And Design
Senac
Florianopolis, BR11-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Employee scheduling
- P&L management
- Client relations
- Labor cost controls
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
General Manager
Lola 42
11.2022 - Current
Assistant General Manager
Lola 42
11.2021 - 10.2022
General Manager
Lola Burger
10.2019 - 09.2022
Server
Lola 42
05.2019 - 09.2019
Office Manager
Kings Dining And Entertainment
09.2017 - 05.2019
Server Assistant
Kings Dining And Entertainment
08.2016 - 09.2017
Bachelor's Degree in Interior Design - Arts And Design
Senac
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