Fernanda Machado
Lowell
Summary
Dedicated and resilient individual with a recent Associate’s Degree in Human Services and a strong foundation in caregiving and advocacy, developed through personal experience supporting a child with autism. Following my son’s diagnosis, I made the intentional decision to pause my professional career to fully support his development during critical early years. This experience has deepened my empathy, strengthened my problem-solving skills, and reinforced my commitment to making a positive impact in others’ lives. Now, with renewed focus and formal education, I am eager to reenter the workforce, apply my skills, and grow within a meaningful professional role. Known for my strong work ethic, reliability, and passion for helping others.
Overview
7
7
years of professional experience
Work History
Case Manager Intern
Lowell House
Lowell
09.2023 - 01.2024
- Organized and facilitated group therapy sessions.
- Participated in weekly team meetings to review cases and develop treatment plans.
- Maintained accurate records and documented client data in company databases.
Restaurant Customer Service Representative
Skewers Grill
Tewksbury
07.2017 - 05.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning tables and counters.
- Promptly responded to customer inquiries or complaints in a polite manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained accurate records of guest orders including special requests or dietary restrictions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided friendly, fast, and helpful customer service to all guests.
Education
Associate of Science -
Middlesex Community College
Lowell, MA01-2024
High School Diploma -
Lowell High School
Lowell, MA05-2015
Skills
- Portuguese fluency
- Customer service
- Record keeping
- Resource coordination
- Problem solving
- Time management
- Communication skills
- Attention to detail
- Professional demeanor
- Multitasking Abilities
- Strong teamwork
- Documentation
- Problem-solving abilities
- Professionalism
- Information protection
- Professional boundaries
- Willingness to learn
Languages
Portuguese
Native/ Bilingual
Timeline
Case Manager Intern
Lowell House
09.2023 - 01.2024
Restaurant Customer Service Representative
Skewers Grill
07.2017 - 05.2019
Associate of Science -
Middlesex Community College
High School Diploma -
Lowell High School