Fernando Amorim Silva

• Delivering exceptional client experiences through personalized financial guidance, operational excellence, and strategic partnerships. As a high-performing team member in a dynamic branch environment, I consistently ranked #1 in the region for Customer Experience Service (CES), Net Promoter Score (NPS), and Sales Referrals—achieving results of over 300% of my referral targets. I specialize in identifying customer needs and providing tailored banking solutions, while seamlessly connecting clients with expert partners such as Financial Advisors, Mortgage Officers, and Business Banking Managers. Beyond the client relationship, I’m also responsible for branch operations, ensuring flawless execution of internal procedures, precise cash handling, and full compliance with state, local, and corporate regulations. Fluent in Portuguese, Spanish, and English, and with working proficiency in French, I frequently assist a diverse customer base, offering support in their preferred language to foster trust, clarity, and an inclusive experience. My commitment to service excellence was recognized with the Citizens High Five Recognition, awarded by executive leadership for consistently exceeding customer expectations and delivering standout service.

In my role as a government auditor for the chemical regulatory body, I expanded my knowledge of industry processes and applied up-to-date legislation to its processes. I interacted daily with industry operators, engineers, company directors, and investors, and participated in meetings with distinguished chemistry professionals and academics. My responsibilities required excellent organizational and planning capabilities, effective communication skills, a dedication to ongoing learning, and proficient problem-solving techniques.

Key tasks developed included:

- Performing inspections to verify compliance with technical regulations and legal standards;

- Improving audition procedures by applying advanced data analysis techniques;

- Drafting comprehensive inspection reports;

- Developing inspection agendas in collaboration with team members;

- Engaging in ongoing professional development through courses and workshops;

- Handling the collection and negotiation of government fees.

As a Project Advisor, I focused on planning, result evaluation, and fostering teamwork to drive project success. Key activities included:

- Designing and managing project indicators to assure the quality and efficiency of company initiatives;

- Coordinating team efforts to ensure project alignment and timely delivery;

- Conducting progress reviews and implementing necessary corrective actions;

- Exploring and establishing external partnerships for the development of social projects;

- Creating and maintaining technical documents and manuals for project support.