FERNANDO GRANT
Lawrence,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
COMCAST
09.2018 - Current
- Championed 3 sales consultants to top 15% of organization and championed 2 promotions through coaching and development.
- Responsible for delivering best-in-class experience for customers and their store team.
- Managed all phases of customer environment and team to achieve and exceed financial targets and customer satisfaction scores.
- Delivered tight operational and financial controls in cost- effective manner.
- Hired, coached, and evaluated personnel based on performance standards.
- Developed personal performance plans with employees and provided continuous performance feedback and quarterly performance plan reviews.
- Developed processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget.
- Managed team which may include exempt and non- exempt employees. Provided subject matter guidance to employees as required.
Customer Service Sales Consultant
COMCAST
12.2013 - 09.2018
- Awarded 2014 Elite Top sales consultant in Greater Boston Region on first year with company.
- Continuously received All Star awards on exceeding sales goals
- Sales consultant with most Home security activations
- Continue to provide concierge level of customer service to all customers to keep improving customer experience.
- Educate new and existing customers on products and services.
- Meet and Exceed sales goals on monthly basis.
- Share and support peers with best practices, to improve customer service and sales skills.
- Train and develop new hires.
- Proactively handled inventory counts and cycle counts in weekly and monthly basis.
Sales Representative
T-Mobile
02.2005 - 06.2010
- Quota based and hourly reporting sales updates.
- Activation and features management for new and existing T-Mobile customers.
- Basic technical support on both hardware and network issues on-site.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Associate - Business Management
Hesser College
Salem NH07.2013
High School Diploma -
Lawrence High School
Lawrence, MA07.2002
Skills
- Bilingual on English and Spanish
- Strategic sales knowledge
- Team leadership
- Self-motivated
- Creative problem solver
- Training development aptitude
- Ethical
- Dedicated team player
- Available, dependable and reliable
- Flexible
- Active listening skills
- Natural ability people skills
- Team Management
- Staff Scheduling
- Microsoft Office Suite
Timeline
Assistant Store Manager
COMCAST
09.2018 - Current
Customer Service Sales Consultant
COMCAST
12.2013 - 09.2018
Sales Representative
T-Mobile
02.2005 - 06.2010
Associate - Business Management
Hesser College
High School Diploma -
Lawrence High School
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