Fernando N Roman
Lowell
Summary
Dynamic professional with experience at DoorDash, excelling in route optimization and customer relationship management. Proven track record of ensuring order accuracy and timely deliveries, while maintaining food safety compliance. Adept at utilizing GPS navigation to enhance efficiency and deliver exceptional service, fostering positive customer interactions.
Overview
8
8
years of professional experience
Work History
Dasher
DoorDash
Lowell
11.2023 - Current
- Delivered orders promptly to customers in designated areas.
- Navigated routes efficiently using GPS and mapping tools.
- Communicated with customers to confirm delivery details and resolve issues.
- Managed time effectively to ensure timely deliveries throughout shifts.
- Adhered to food safety and handling standards during deliveries.
- Collaborated with local restaurants to optimize order pickups and deliveries.
- Maintained vehicle cleanliness and readiness for daily deliveries.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Provided friendly customer service while interacting with customers during deliveries.
Uber Partner
Uber
Lowell
11.2017 - 12.2019
- Managed daily operations to ensure efficient ride coordination and driver engagement.
- Monitored ride requests and optimized routes for timely pickups.
- Collaborated with local teams to enhance driver training programs and resources.
- Analyzed driver feedback to identify areas for service improvement and development.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Followed company policies and procedures related to driver conduct on the road.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained valid driver's license at all times according to state regulations.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ11-2017
Skills
- Route optimization
- Order accuracy verification
- Food safety compliance
- GPS navigation proficiency
- Time management
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Accomplishments
US Marine 2002-2006
References
References available upon request.
Timeline
Dasher
DoorDash
11.2023 - Current
Uber Partner
Uber
11.2017 - 12.2019
Bachelor of Science - Information Technology
University of Phoenix
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