Skilled guest services specialist with over 20 years of experience in anticipating guest needs and providing exceptional service. Proficient in on-the-job training and team collaboration, aiming to enhance operational efficiency and guest satisfaction.
Overview
17
17
years of professional experience
Work History
Guest Services
Mandarin Oriental Hotel Boston
Boston, MA
05.2009 - Current
Anticipating to guests needs, requests, and take contingent action to avoid complaints to the satisfaction of customers.
Initiate contact with entering and departing Residents and Guests, while opening and closing the Residential Lobby door.
Assist guest with luggage, load luggage onto carts for delivery, and provide luggage tags to Guests requesting luggage storage.
Greet Guest and resident and visitors with car doors within thirty seconds of arrival.
Assist in coordinating the flow of street traffic outside the Residences.
Partially escort guests to either the Front Desk or the hotel’s main lobby where applicable.
Maintain the cleanliness of the driveway and front residential .
Education
Associate of Arts -
Boston University
Waltham, MA
05-2009
High School Diploma -
Boston Adult Technical Academy
Roxbury, MA
06-2004
Skills
On-the-job training instruction
VIP Costumer services
Commercial Pilot Instrument rated SEL
Can speak; write fluent English, French and Arabic
Able to drive stick shift
Able to lift heavy weight
Timeline
Guest Services
Mandarin Oriental Hotel Boston
05.2009 - Current
Associate of Arts -
Boston University
High School Diploma -
Boston Adult Technical Academy
HONORS & AWARDS
Colleague of the Month / Mandarin Oriental Boston 2018