Flavia Panaggio
Boston
Summary
Dynamic and results-driven bilingual professional with a strong background in customer service and retail operations. Recognized as a top performer with a proven ability to thrive in fast-paced environments while delivering exceptional customer experiences. Experienced in co-managing and training employees, fostering a collaborative and high-performing work culture. Highly organized, dependable, and committed to excellence with a strong work ethic and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Lead Cashier
ULTA BEAUTY
01.2022 - Current
- Oversee cashier operations to ensure fast, accurate transactions and a welcoming, well-maintained checkout area.
- Train and mentor new cashiers and cross-train associates, promoting best practices in customer engagement, upselling, and loyalty program enrollment.
- Responsible for product inventory and store closing, including recovery and replenishing the sales floor.
- Earned recognition for opening 100+ credit card accounts annually, two years in a row.
Brand Sales Associate
GAP FACTORY
01.2019 - 01.2021
- Provided exceptional customer service by assisting customers in purchases and fashion-related decisions.
- Trained associates in customer service and best practices as well as upselling.
- Responsible for product inventory and store closing, including recovery and replenishing the sales floor.
Hostess
TIO JUAN’S MARGARITAS MEXICAN RESTAURANT
01.2011 - 01.2013
- Warmly welcomed guests and ensured they received attentive service upon arrival.
- Delivered exceptional customer service by coordinating seating arrangements and managing room bookings in advance of guest visits.
- Managed take-out orders efficiently via telephone and supported onboarding by training new employees.
Education
Esthetician
Blaine Beauty Career Schools
10.2003
Undergraduate Liberal Art Courses
Massachusetts Bay Community College
01.2000
Skills
- Exceptional Customer Service & Relationship Building
- Proven Sales Performance & Upselling Techniques
- Bilingual: Fluent in Spanish
- Clear & Professional Communication
- Effective Conflict Resolution & Problem Solving
- Proficient in POS Systems & Payment Handling
Certification
Esthetician
Timeline
Lead Cashier
ULTA BEAUTY
01.2022 - Current
Brand Sales Associate
GAP FACTORY
01.2019 - 01.2021
Hostess
TIO JUAN’S MARGARITAS MEXICAN RESTAURANT
01.2011 - 01.2013
Undergraduate Liberal Art Courses
Massachusetts Bay Community College
Esthetician
Blaine Beauty Career Schools