Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Flavia Panaggio

Boston

Summary

Dynamic and results-driven bilingual professional with a strong background in customer service and retail operations. Recognized as a top performer with a proven ability to thrive in fast-paced environments while delivering exceptional customer experiences. Experienced in co-managing and training employees, fostering a collaborative and high-performing work culture. Highly organized, dependable, and committed to excellence with a strong work ethic and attention to detail.

Overview

15
15
years of professional experience
1
1
Certification
2
2
Languages

Work History

Lead Cashier

ULTA BEAUTY
01.2022 - Current
  • Oversee cashier operations to ensure fast, accurate transactions and a welcoming, well-maintained checkout area.
  • Train and mentor new cashiers and cross-train associates, promoting best practices in customer engagement, upselling, and loyalty program enrollment.
  • Responsible for product inventory and store closing, including recovery and replenishing the sales floor.
  • Earned recognition for opening 100+ credit card accounts annually, two years in a row.

Brand Sales Associate

GAP FACTORY
01.2019 - 01.2021
  • Provided exceptional customer service by assisting customers in purchases and fashion-related decisions.
  • Trained associates in customer service and best practices as well as upselling.
  • Responsible for product inventory and store closing, including recovery and replenishing the sales floor.

Hostess

TIO JUAN’S MARGARITAS MEXICAN RESTAURANT
01.2011 - 01.2013
  • Warmly welcomed guests and ensured they received attentive service upon arrival.
  • Delivered exceptional customer service by coordinating seating arrangements and managing room bookings in advance of guest visits.
  • Managed take-out orders efficiently via telephone and supported onboarding by training new employees.

Education

Esthetician

Blaine Beauty Career Schools
10.2003

Undergraduate Liberal Art Courses

Massachusetts Bay Community College
01.2000

Skills

  • Exceptional Customer Service & Relationship Building
  • Proven Sales Performance & Upselling Techniques
  • Bilingual: Fluent in Spanish
  • Clear & Professional Communication
  • Effective Conflict Resolution & Problem Solving
  • Proficient in POS Systems & Payment Handling

Certification

Esthetician

Timeline

Lead Cashier

ULTA BEAUTY
01.2022 - Current

Brand Sales Associate

GAP FACTORY
01.2019 - 01.2021

Hostess

TIO JUAN’S MARGARITAS MEXICAN RESTAURANT
01.2011 - 01.2013

Undergraduate Liberal Art Courses

Massachusetts Bay Community College

Esthetician

Blaine Beauty Career Schools
Flavia Panaggio