Fouad Hafoune
Tan-Tan,MAR
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
16
16
years of professional experience
Work History
Receptionist Assistant
Le Marin Hotel
Tan-Tan Beach / El Ouatia
03.2021 - Current
- Scheduled appointments for clients and ensured accuracy of information.
- Handled confidential documents with discretion.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Hotel Waiter
Texas Hotel
Tan-Tan
02.2011 - 10.2020
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Ensured that dining areas were kept clean and organized during shifts.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Collected payment for meals served or cashed out customers using POS systems accurately.
- Provided excellent customer service at all times.
Internship Trainer
Kasba Hotel
Tan-Tan Beach / El Ouatia
05.2010 - 09.2010
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Ensured that dining areas were kept clean and organized during shifts.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Checked back with customers to ensure satisfaction with each course served.
- Collected payment for meals served or cashed out customers using POS systems accurately.
Internship Trainer
Sable d'Or Hotel
Tan-Tan
12.2009 - 04.2010
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Ensured that dining areas were kept clean and organized during shifts.
- Checked back with customers to ensure satisfaction with each course served.
- Collected payment for meals served or cashed out customers using POS systems accurately.
Internship Student
Mogador Kasbah - Hôtel & Spa
Marrakesh
11.2008 - 12.2008
- Worked well in team environment as well as independently.
- Worked with teams to support goals and build experience.
- Identified needs of customers promptly and efficiently.
Education
Qualification Diploma - Catering Agent
Specialized Institute of Hospitality And Catering
Tan-Tan10-2009
Qualification Diploma - Refrigeration Repairs
Specialized Institute of Applied Technology
Tan-Tan10-2008
Bachelor Degree - Human Sciences
Zraktouni Qualifying High School
Tan-Tan06-2006
Skills
- Appointment scheduling
- Document management
- Customer inquiries
- Customer relationship management
- Effective communication
- Problem solving
- Excellent communication
- Personal Organization
- Positive and professional
- Adaptability
- Customer satisfaction
- Visitor and customer relations
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Affiliations
- Regular gym-goer
- Contributor to a personal blog
- Run a small business or online store
Timeline
Receptionist Assistant
Le Marin Hotel
03.2021 - Current
Hotel Waiter
Texas Hotel
02.2011 - 10.2020
Internship Trainer
Kasba Hotel
05.2010 - 09.2010
Internship Trainer
Sable d'Or Hotel
12.2009 - 04.2010
Internship Student
Mogador Kasbah - Hôtel & Spa
11.2008 - 12.2008
Qualification Diploma - Catering Agent
Specialized Institute of Hospitality And Catering
Qualification Diploma - Refrigeration Repairs
Specialized Institute of Applied Technology
Bachelor Degree - Human Sciences
Zraktouni Qualifying High School
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