Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Phone
Timeline
Generic

Frances Cardano

Monson

Summary

Accomplished high-volume General Manager possessing extensive experience in recruiting, guiding and developing next generation of leaders. A strong leader with demonstrated success in remote management of multiple locations through clearly defining expectations, promoting pride of store ownership and providing tools needed to attain goals. Expertise in providing hands-on direction for business growth, procedural development, business analysis, merchandising and exceptional customer servicing. Exceptional talent builder who is committed to empowering others to efficiently perform job responsibilities and advance to the next level. Dynamic and engaging communicator skilled at building collaborative relationships with all levels in an organization.

Overview

35
35
years of professional experience
1
1
Certification

Work History

District Manager

Insa
Chicopee
01.2024 - Current
  • Successfully managed and developed a team of eight store managers across three States
  • Leads the district in achieving significant growth in both sales and costumer satisfaction
  • Implementing cost saving initiatives that resulted in a 5% reduction in payroll
  • Establishes key metrics for district performance and monitored progress against them
  • Conducted regular performance evaluations, providing actionable feedback and development plans for store leadership.
  • Managed district-level P&L, consistently delivering results within or under budget.

General Manager

Old Navy
Western MA
05.1990 - 01.2024
  • Ensure the store achieves all key metrics and is meeting or exceeding all profitability goals
  • Recognized for store performance results by East Coast Upper Field Leadership Cheer Tour in 2013 and 2014
  • Recognized by Synchrony Bank for top Old Navy Credit Card performance results, and continue to be top 3 in district.
  • Delivered profitable sales in all KPI's year after year
  • Consistent positive comps year after year
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Lead the overall skill building and development of the store team in line with company initiatives; create a positive talent development culture
  • Strategic talent development with a proven track record of promoting key talent to support my District
  • Act as Head Merchant, follow up, coach and train on business analysis and merchandising decisions
  • Top inventory shrink performance in the East Territory

Acting Area Manager

Old Navy
Western MA
03.2022 - 12.2022
  • Supported my own location as well as the Eastfield Mall location
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Under my leadership, Eastfield delivered positive sales results in the back half of the year which completely changed the trajectory of their negative down trend from the first half of the year.

District Visual Manager

Gap Inc
Hartford
01.1996 - 03.1999
  • Train and develop leadership teams in my 4 stores in visual and merchandise standards.
  • Create and execute visual merchandise trainings for entire district.
  • Presented on Regional calls.
  • Developed, implemented, and maintained visual merchandising strategies that best represented the brand image.
  • Conducted store visits to ensure compliance with corporate standards for visual merchandising.
  • Provided guidance and support to store staff regarding seasonal promotions and special events.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Education

Retail Management - Business Management

Springfield Technical Community College
Springfield, MA
05.1992

High School Diploma -

John Marshall High School
Rochester, NY

Skills

  • Developing Talent
  • Growth Mindset
  • Problem Solving
  • Networking/Recruiting
  • Teamwork and Collaboration
  • Communication
  • Outlook
  • P&L Management
  • Leadership
  • Microsoft Office Suite
  • Professionalism and Strong Work Ethic
  • Driving Results
  • Workday

Certification

  • Handling Investigations - Youniversity
  • Situational Leadership - The Ken Blanchard Companies
  • Emotional Intelligence 2.0 - TalentSmartEQ
  • InsideOut Coaching - InsideOut Development

Accomplishments

  • Employee Relations Investigator
  • Attended Handling Investigations Certification Workshop to support HR Management in handling escalated employee and customer concerns
  • Talent Ambassador
  • Led the training initiatives and championed brand/territory rollouts in my District/Market. Facilitated, accessed and followed up on training of all new internal and external managers to the company
  • Star Council Member 2015
  • A group of 20 collaborative standout leaders throughout Old Navy organization to act as the "Voice of the Stores" and create strategies for the work around
  • Labor Management Expert
  • Conducted analysis of labor management reports for the Market and communicated themes to the Market Leader. Validated that scheduling standards met or exceeded Old Navy brand expectations to support consistency within my Market

Phone

(413)887-7518

Timeline

District Manager

Insa
01.2024 - Current

Acting Area Manager

Old Navy
03.2022 - 12.2022

District Visual Manager

Gap Inc
01.1996 - 03.1999

General Manager

Old Navy
05.1990 - 01.2024

Retail Management - Business Management

Springfield Technical Community College

High School Diploma -

John Marshall High School

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Frances Cardano