Francesca Congelosi
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Jerrys Pizza
01.2022 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Youth Mentor Volunteer
Scranton University
06.2021 - Current
- Collaborated with other volunteers to develop effective mentorship programs for at-risk youth.
- Assisted in organizing educational and recreational activities, promoting a positive environment for personal growth.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Helped youths set realistic goals and create action plans to achieve desired outcomes.
- Served as a positive role model, demonstrating strong values and ethical behavior.
- Honored confidentiality agreements while maintaining open lines of communication with program coordinators regarding any concerns about mentee welfare or safety issues.
- Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
- Trained in Exel Sheets and online programs
Wait Staff Member
Carmelas On The Extension
02.2021 - Current
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
Education
Some College (No Degree) - Psychology And Criminal Justice
Suffolk University
Boston, MAHigh School Diploma -
Middletown High School
Middletown, CT06.2023
Skills
- Hospitality Service
- Food Sales and Promotion
- Guest Relations Management
- Cash Handling
- Restaurant Operation
- Improvement Strategies
- Positive Reinforcement Strategies
- Professional Relationships
Hobbies
-Community service/volunteering
-Babysitting
-Working out / coaching
Timeline
Wait Staff Member
Jerrys Pizza
01.2022 - Current
Youth Mentor Volunteer
Scranton University
06.2021 - Current
Wait Staff Member
Carmelas On The Extension
02.2021 - Current
Some College (No Degree) - Psychology And Criminal Justice
Suffolk University
High School Diploma -
Middletown High School
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