Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Francesca Miles

Francesca Miles

Andover,MA

Summary

I possess strong customer service/client service knowledge experience and skills. Customer/Client satisfaction has been the common thread in my professional and volunteer career. I pride myself on getting the tasks assigned to me done above and beyond expectations. I am ready and motivated to become an asset to a local business assisting in office administration and customer service.

Overview

34
34
years of professional experience

Work History

Patient Care Coordinator

ASA Dental Implants and Oral Surgey
01.2024 - Current
  • Ability to multitask in a high paced medical office.
  • Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
  • Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
  • Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
  • Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
  • Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals
  • Educated patients on medication instructions, dosage requirements, potential side effects or interactions
  • Facilitated communication between patients and healthcare providers to ensure effective delivery of care
  • Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
  • Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations

Server/Event Lead

Gourmet Caterer
03.2023 - 01.2024
  • Support events of various sizes and scopes throughout the Metro-Boston.
  • Positive attitude and ability to work well with internal and external clients
  • Detailed understanding of traditional service methods

Substitute Teacher PreK-12

St. Augustine School
09.2016 - 03.2020
  • Teach and supervise students in the event that their regular teacher is unable to lead class. Their duties include managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students' permanent teacher of their success.

Co-President, Parent /Teacher Guild

PTA
06.2013 - 06.2015
  • Work with the school principal to set dates and decide social/fundraising events for the school year. Oversee and manage 30 parent volunteers and 20+ events each year.
  • Direct and lead monthly meetings with the parent volunteers to review event preparations, buget and answer question.

Volunteer, Parent/Teacher Guild

PTA
09.2006 - 06.2013
  • Correspond weekly via email with parents to provide information on upcoming school events, important dates and reminders. Organize, plan and execute fundraising events keeping within budget. Book Venues, caterers, DJ's and all other event services needed via phone and site visits. Solicit volunteers via phone and email conversations. Organize volunteer schedules and duties.

Medical Secretary/Administrative Assistant

Tufts New England Medical Center
09.2000 - 03.2002
  • Answer phones, triage calls, take phone messages and record accurate information to convey to the appropriate physician. Speak with specialty offices and departments on behalf of the patients. Resolve insurance issues on behalf of the patients via phone conversations, emails and appropriate forms. Schedule patient appointments, scans, tests and blood work.
  • Gather and organize lab and test results for physician review. Process insurance claims.

Medical Assistant

Tufts New England Medical Center
04.1998 - 09.2000
  • Stock, prepare and clean exam rooms. Assist physician during exams. Gather and record patient blood pressure, temperature, weight and height measurements. Record patient complaints in preparation for the physician exam.

Customer Service Representative

Co-Operative Bank of Concord
07.1997 - 03.1998
  • Answer phones. Assist customers in opening/closing bank accounts.
  • Assist customers with questions and advise best account choices to meet customer needs.

Bank Teller

Co-Operative Bank of Concord
04.1995 - 07.1997
  • Facilitate customer deposits, withdrawals, bank checks and foreign currency exchange.

Dietary Aid

THE GABLES AT WINCHESTER
06.1992 - 09.1995
  • Serve breakfast, lunch and dinner to residents. Set tables, breakdown tables. Deliver meals in-room. Assist residents entering and exiting dining room.

Education

Associates in Science - Medical Assisting

Fisher College
Boston, MA
01.1998

Skills

Assisted in improving patient satisfaction by organizing appointment scheduling and supporting front desk operations Aided in enhancing office efficiency through management of patient records and communication Contributed to a friendly atmosphere that promoted patient retention and referrals

Facilitated appointment scheduling to enhance patient access to care Assisted in coordinating schedules across departments to improve operational efficiency Supported positive patient experiences through organized appointment management

Assisted in improving patient data management by implementing electronic medical record systems Supported operational workflows by promoting user engagement with EMR technologies Conducted training sessions that enhanced staff skills in using EMR systems for improved patient care

Resolved technical issues to maintain smooth computer operations Assisted team members with training on software applications to boost productivity Provided timely support and solutions to enhance user satisfaction

Assisted in executing projects by managing multiple tasks effectively Supported team performance through prioritization strategies Contributed to successful project outcomes by balancing workload distribution

Facilitated comprehensive patient interactions to enhance feedback collection and drive improvements in healthcare experiences

Facilitated scheduling, correspondence, and record-keeping to enhance administrative efficiency

Oversaw student behavior and fostered a supportive environment for academic achievement

Managed dental office operations, overseeing patient check-ins, record management, and appointment confirmations

Directed project development phases to guarantee alignment with organizational objectives

Supported fundraising initiatives through outreach and relationship development Assisted in building partnerships with stakeholders to enhance donor involvement Helped organize fundraising events that increased community support and awareness

Executed comprehensive reviews and audits to ensure meticulous attention to detail

Coordinated logistics and engaged stakeholders to support successful event execution Collected and implemented attendee feedback to improve satisfaction Assisted in delivering events that aligned with organizational standards

Oversaw document formatting and editing processes to enhance clarity and consistency in written communication

Facilitated efficient data reporting through effective use of Excel Supported project visibility by establishing reliable tracking systems Enhanced data accuracy and accessibility for improved project decision-making

Formulated and executed strategies to optimize content distribution across multiple platforms

Assisted teams in completing projects through organized collaboration Supported workflow improvements by introducing structured processes Contributed to a team-oriented atmosphere that boosted overall performance

Evaluated tasks and defined prioritization criteria to enhance resource allocation efficiency

Resolved customer issues promptly to achieve high satisfaction levels Provided personalized service to enhance client retention Implemented efficient service protocols to boost team productivity

Executed interpretation and implementation of medical terminology to enhance clarity in healthcare communications

Assisted in enhancing student performance through structured lesson planning and effective delivery Supported classroom engagement by applying creative teaching methods Contributed to a positive learning atmosphere that motivated student involvement and achievement

Assisted in improving workflow efficiency by prioritizing tasks effectively Supported project delivery timelines through enhanced team collaboration Fostered strong stakeholder relationships with proactive communication

Scheduled patient appointments to optimize clinic workflow and enhance patient satisfaction Assisted patients in navigating scheduling systems to ensure timely access to care Coordinated with healthcare providers to align schedules and minimize appointment conflicts

Oversaw comprehensive management of medical records to ensure accuracy and compliance

Delivered exceptional customer service to enhance client satisfaction and loyalty

Facilitated coordination of comprehensive treatment plans for patient care

Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality

Facilitated referral coordination to streamline patient transitions and enhance care continuity

Facilitated patient education initiatives to enhance understanding of health conditions and treatment options

Orchestrated communication facilitation to enhance team collaboration

Oversaw appointment scheduling and management to optimize operational efficiency

Facilitated comprehensive administrative support functions to enhance operational efficiency

Ensured data entry accuracy through meticulous verification and validation processes

Facilitated conflict resolution processes to enhance team collaboration

Assisted in organizing events by coordinating logistics and managing schedules Supported teams in executing event plans to meet client expectations Contributed to the setup and breakdown of event venues to ensure smooth operations

Oversaw volunteer recruitment, training, and scheduling to enhance program effectiveness

Oversaw classroom activities to ensure a safe and productive learning environment

Assisted in organizing fundraising events to support community initiatives Collaborated with team members to identify potential donors and sponsors Provided administrative support to ensure smooth event operations

Streamlined communication triage processes to enhance response efficiency

Spearheaded process optimization initiatives to enhance operational efficiency

Ensured strict compliance with regulatory standards and internal policies

Applied analytical reasoning to evaluate complex problems and develop effective solutions

Managed appointment scheduling to optimize team availability and enhance client interactions

Demonstrated exceptional organizational skills to streamline project workflows

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted patients with inquiries and concerns to enhance satisfaction Supported healthcare teams in addressing patient needs effectively Facilitated communication between patients and medical staff to ensure clarity

Demonstrated meticulous attention to detail in all tasks and projects

Facilitated clear communication among team members through verbal and written exchanges Supported project documentation by creating concise reports and presentations Assisted in conveying information effectively to stakeholders

Utilized medical terminology to enhance communication and documentation accuracy

Documented patient interactions and treatment plans to support healthcare teams in delivering quality care Assisted in maintaining accurate medical records to facilitate effective communication among staff Contributed to the organization of patient files for easy access and review

Oversaw patient records management to ensure accuracy and compliance with healthcare regulations

Ensured adherence to patient safety protocols and standards

Assisted patients with registration processes to ensure accurate data entry Supported front desk operations by managing patient information efficiently Facilitated communication between patients and healthcare providers to enhance service delivery

Assisted in organizing and maintaining filing systems for efficient recordkeeping Supported team members in retrieving documents and information as needed Contributed to the accuracy of records through diligent data entry and management

Demonstrated expertise in utilizing software applications to enhance productivity

Assisted in daily office operations to maintain efficiency Supported team members with administrative tasks to enhance productivity Organized files and documents for easy access and retrieval

Executed payment collection processes to ensure timely revenue flow

Assisted in developing care plans to meet patient needs Collaborated with healthcare teams to implement effective strategies Supported patients in understanding their care options

Facilitated innovative problem-solving initiatives

Ensured adherence to established policies and regulations

Assisted in onboarding new employees through structured training sessions Supported team members in understanding company policies and procedures Facilitated hands-on learning experiences to enhance job readiness

Oversaw implementation of insurance practices to enhance compliance and risk management

Optimized patient flow management processes to enhance operational efficiency

Executed comprehensive medical data collection processes to ensure accurate patient information

Facilitated patient communication and follow-up processes Assisted in addressing patient inquiries and concerns Supported ongoing patient engagement initiatives

Facilitated cross-functional collaboration to enhance project outcomes

Cultivated and maintained strategic vendor relationships to enhance supply chain efficiency

Executed multiple tasks simultaneously to enhance operational efficiency

Ensured strict adherence to HIPAA protocols to safeguard patient information

Oversaw clinical practice operations to ensure seamless workflow and patient care

Appointment management

Appointment scheduling

Customer service

Medical terminology

Personal Information

Title: Customer Service

Timeline

Patient Care Coordinator

ASA Dental Implants and Oral Surgey
01.2024 - Current

Server/Event Lead

Gourmet Caterer
03.2023 - 01.2024

Substitute Teacher PreK-12

St. Augustine School
09.2016 - 03.2020

Co-President, Parent /Teacher Guild

PTA
06.2013 - 06.2015

Volunteer, Parent/Teacher Guild

PTA
09.2006 - 06.2013

Medical Secretary/Administrative Assistant

Tufts New England Medical Center
09.2000 - 03.2002

Medical Assistant

Tufts New England Medical Center
04.1998 - 09.2000

Customer Service Representative

Co-Operative Bank of Concord
07.1997 - 03.1998

Bank Teller

Co-Operative Bank of Concord
04.1995 - 07.1997

Dietary Aid

THE GABLES AT WINCHESTER
06.1992 - 09.1995

Associates in Science - Medical Assisting

Fisher College
Francesca Miles