FRANCIS CICIO
Shrewsbury
Summary
Dynamic switchboard operator with Reliant Medical Group, adept at telecommunications management and compassionate interpersonal communication. Enhanced call handling procedures, significantly reducing wait times while maintaining accurate records. Recognized for agility in problem resolution and prioritizing tasks efficiently, ensuring courteous interactions with patients and staff alike.
Overview
40
40
years of professional experience
Work History
Switchboard Operator
Reliant Medical Group
08.1985 - 12.2025
- Operated multi-line switchboard to efficiently route incoming calls to appropriate departments
- Assisted patients by providing information and directing inquiries to relevant staff members
- Maintained accurate call logs and records for tracking communication with patients and providers
- Collaborated with administrative teams to improve call handling procedures and reduce wait times
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, Massachusetts, MA09-1995
Skills
- Coordinating switchboard communications
- Efficient at acquiring new skills
- Telecommunications management
- Strong reliability
- Compassionate interpersonal communication
- Agility
- Facilitating effective problem resolution
- Courteous telephone interactions
- Records management
- Efficient task prioritization
Affiliations
- American Society of Safety Professionals
- Society of Human Resource Management
- International Association of Administrative Professionals
Timeline
Switchboard Operator
Reliant Medical Group
08.1985 - 12.2025
Associate of Science - Business Administration
Quinsigamond Community College
Chief Court Officer position granted after 30 years Massachseusetts
I was appointed to a position of a Massachusetts Court Officer as part of the Massachusetts Security Department. I worked with Judges, attorneys, Public Officials for 30 years and the general public (those that were walk-in and those that were delivered to the courts- for legal reasons. I also worked for Fallon Clinic (later Reliant Medical Group as a part time employee as a switchboard operator to compliment my income. I am now unemployed and I have made the choice to relax but I find that I need to put my free time to a part-time position that enhances my income and keeps me gainfully occupied.