Francy Mejia
Revere
Summary
Detail oriented Front Desk Professional with extensive experience in delivering exceptional customer service, managing schedules, and maintaining a welcoming and organized environment. Adept at handling multi ine phone systems, coordinating administrative tasks, and fostering positive client interactions. Proficient in appointment scheduling, data entry, and maintaining confidentiality in high paced office settings.
Overview
3
3
years of professional experience
Work History
Front Desk Security Officer
Allied Universal
08.2023 - Current
- Operate the front desk at a busy Boston office building, ensuring smooth visitor management by signing badges in and out and monitoring access.
- Communicate with internal teams to coordinate escorts for contractors, visitors, and job candidates, demonstrating excellent communication and organizational skills.
- Provide clear directions and answer inquiries from employees and visitors, maintaining a helpful and professional demeanor.
- Ensure a welcoming and secure environment by managing access control systems and adhering to company protocols.
Front Desk Sales Lead
Crunch Fitness
04.2023 - 12.2023
- Delivered exceptional customer service by welcoming members and addressing their needs promptly.
- Scheduled appointments and processed payments while managing member accounts with precision.
- Assisted in membership sales, promoting the facility’s services and coordinating facility tours.
- Collaborated with staff to organize events, fostering a sense of community among gym members.
Nursing Unit Secretary
Advocate Health Care of East Boston
07.2022 - 01.2023
- Organized patient appointments and assisted in triage processes, streamlining patient flow.
- Digitized and maintained accurate medical records, adhering to HIPAA regulations.
- Coordinated communication between departments, ensuring timely and efficient care delivery.
- Provided administrative support to nursing staff, enhancing overall operational efficiency.
Front Desk Receptionist
Advocate Health Care Of East Boston
01.2022 - 07.2022
- Served as the first point of contact for residents, visitors, and staff, ensuring a friendly and professional atmosphere.
- Answered and directed multi-line phone calls with excellent telephone etiquette.
- Scheduled appointments and managed the facility’s visitor log for accurate record-keeping.
- Provided administrative support, including data entry, document organization, and inventory management.
- Maintained confidentiality and professionalism while handling sensitive information.
Education
Bachelor's Degree - Marketing
Suffolk University
Boston, MA07-2026
High School Diploma -
Revere High School
Revere, MA08-2020
Skills
- Appointment Scheduling & Coordination
- Multitasking & Time Management
- Data Entry & Record Management
- Excellent Telephone Etiquette
- Customer Service & Client Relations
- Organizational & Problem-Solving Skills
- Proficiency in Office Tools (Microsoft Office Suite, CRM Systems)
Timeline
Front Desk Security Officer
Allied Universal
08.2023 - Current
Front Desk Sales Lead
Crunch Fitness
04.2023 - 12.2023
Nursing Unit Secretary
Advocate Health Care of East Boston
07.2022 - 01.2023
Front Desk Receptionist
Advocate Health Care Of East Boston
01.2022 - 07.2022
Bachelor's Degree - Marketing
Suffolk University
High School Diploma -
Revere High School
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