Frank Amoah
Assistant Manager (IT)
Hay Atlas
Summary
Engineering graduate having over six years’ experience in IT Support Engineering; with continuing skill in programming, embedded systems, Internet of Things and cloud computing; including advanced skill in systems administration. Possessing effective communication, interpersonal and teamwork skills, hence ready to leverage my expertise in any Technical Support Engineer role.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Language
Work History
Assistant Manager
Forestry Commission Training Centre
Kumasi
08.2017 - 10.2021
- Planned, organized and implemented ICT programmes and wrote reports on IT infrastructure of the Forestry Commission in FCTC
- Managed, developed and documented the curriculum and administrative ICT systems within FCTC: servers, hardware, operating systems, network infrastructure and software applications
- Supported and liaised with the Works, Housing and Procurement Committees of the FCTC in overseeing all the technical aspects of the Centre’s ICT and utility resources, providing strategic advice on procurement, networking and managed services with contractors and external consultants
- Assisted the Zonal ICT Managers of the Forestry Commission in the co-ordination of the regular and systematic routine maintenance of servers, workstations and network infrastructure
- Ensured the installation, security and upgrade of Operating System and Software for the Commission
- Provided training and supports in the effective use of relevant hardware and software in use within the center
- Coordinated the Centre's printer management, including consumables ordering and services calls
- Provided training and support in the effective use of relevant hardware and software in use within FCTC
- Taught at the FCTC ICT Laboratory
- Prepared over 100 ICT students to pass the Ghana National Vocational Technical Institute (NVTI) Level 1, Level 2 and Level 3 ICT and programming certification, and COMPTIA A+ and N+ certifications with distinction, including aerial craft (drone) piloting.
Freelancing Web developer and IT Solutions expert
Frank Holds ITEE, FHI
11.2015 - 09.2021
- Provided IT solutions to customers and designed about 80 websites for clients.
- Some websites developed for clients include globitconsulting.com; delawscleaningservice.com; friendsofnorwayclinic.com; santbek.com; and crystalcleaningservicellc.com.
Forestry Commission Kumasi, National Service Personnel
09.2016 - 08.2017
- Provided a mandatory service to Ghana at the Forestry Commission as an IT Officer and a Network/Maintenance Engineer at the same time
- Designed, administered and supervised FCTC network infrastructure (servers, LAN and the internet)
- Maintained and serviced computers, and audio-visual equipment
- Monitored and ensured that the internal servers work effectively and uninterrupted
- Assisted in managing the ICT Centre, training programmes and assisted in workshops and seminars organised at the Centre.
Volunteer electronic engineer
Ghana Health Service
Accra
01.2016 - 08.2016
- Maintained, diagnosed and repaired variety of faulty but critical electronic medical equipment of the Ghana Health Service for a quality health delivery to the nation
- Provided technical and IT support assistance.
IT Support Engineer
Workstation Maroc
Casablanca
01.2015 - 08.2015
- Set up, configured and repaired over 100 workstations together with all networking, backup/restores, components and training
- Tested and inspected workstation assemblies for customer satisfaction
- Installed and configured Win 7/8, Win Server 2012, Linux, virtual server and client operating systems
- Created and managed user and computer accounts in active directory, multi-domain structures, printers, WSUS, DNS, DHCP and File Server
- Configured and administered GPO’s, Folder and File permissions, Roaming profiles, mapped drives and wireless access points.
IT Support Engineer
Chabab Technologies/Workstation Maroc
Rabat
02.2013 - 08.2015
- Designing, configuring and assembling several professional computer workstations, servers, gaming and cryptocurrency mining Rigs for targeted enterprises and professionals strengthened my entrepreneurial skills
- Handled help desk calls, ordered new supplies and maintained contact with IT vendors.
Volunteer Control Engineer and University Final, intern
Contrôle Industriel Marocain, cim, D’Equipement Mohammedia
Casablanca
04.2013 - 12.2013
- Provided general IT Support and System Administration
- Determined the Input/output count for PLC, DCS, Emergency Shutdown (ESD) and Fire & Gas Systems, from Process and Instrumentation Diagrams (P&ID)
- Input/output allocation, module allocation and process segregation
- Configured FCS, HIS using Yokogawa Centum VP and Designed marshalling and system cabinets based on the number of process modules needed
- Developed logical function blocks for typical motors, PID controllers, and control valves
- Conducted Factory Acceptance Test (FAT) and Site Acceptance Test (SAT).
Education
MSc - Management, Embedded Systems and Internet of Things Engineering
SUP, Grand Ecole Fes
10.2020 - 07.2022
Soko Aerial Drone Management & Piloting certification - undefined
Kwame Nkrumah University of Science and Technology - KNUST
BSc - Electrical/Electronic Engineering
Hassan I University
09.2009 - 07.2013
University Diploma - French and Arabic Language
Muhammed V University
09.2007 - 09.2008
WASSCE – Pure/Experimental Science - undefined
Nkroful Agricultural Secondary School (NASS) Nkroful
01.2003 - 01.2006
Skills
Strong written and verbal skills in English and French
High level of technical knowledgeLinux and Windows Server administration
Strong trouble-shooting service, repair, research and documentation skillsAble to self-learn and master new technologies quickly
Detail-oriented with capacity to follow and implement complex instructionsAttitude to remain cool and calm under pressureGood customer relation skills
Cloud, IoT computing, Grafana, InfluxDB, JIRA, Docker/Kubernetes, MS Office 365 suite, MS Teams, Project and Visio, Azure, Google Cloud, Oracle Cloud, AWS, OneDrive, Systems Administration, Network/Hardware and embedded systems
Timeline
MSc - Management, Embedded Systems and Internet of Things Engineering
SUP, Grand Ecole Fes
10.2020 - 07.2022
Assistant Manager
Forestry Commission Training Centre
08.2017 - 10.2021
Forestry Commission Kumasi, National Service Personnel
09.2016 - 08.2017
Volunteer electronic engineer
Ghana Health Service
01.2016 - 08.2016
Freelancing Web developer and IT Solutions expert
Frank Holds ITEE, FHI
11.2015 - 09.2021
IT Support Engineer
Workstation Maroc
01.2015 - 08.2015
Volunteer Control Engineer and University Final, intern
Contrôle Industriel Marocain, cim, D’Equipement Mohammedia
04.2013 - 12.2013
IT Support Engineer
Chabab Technologies/Workstation Maroc
02.2013 - 08.2015
BSc - Electrical/Electronic Engineering
Hassan I University
09.2009 - 07.2013
University Diploma - French and Arabic Language
Muhammed V University
09.2007 - 09.2008
WASSCE – Pure/Experimental Science - undefined
Nkroful Agricultural Secondary School (NASS) Nkroful
01.2003 - 01.2006
Soko Aerial Drone Management & Piloting certification - undefined
Kwame Nkrumah University of Science and Technology - KNUST