Frank Lin
Swampscott
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
9
9
years of professional experience
Work History
IT Technician Intern, Software Development Intern
AOS CORPORATION
04.2025 - Current
- Revamped legacy desktop systems to improve performance, reduce vulnerabilities, and extend hardware lifecycle.
- Diagnosed and resolved hardware, software, and network issues for users across multiple departments.
- Installed, configured, and maintained IT systems and peripherals to ensure secure and reliable operation.
- Investigated and resolved issues with printers, copiers, and other connected devices within the network.
- Supported system security by ensuring proper configurations, updates, and basic troubleshooting aligned with best practices.
- Provided technical guidance to leadership on system upgrades, IT solutions, and performance improvements.
- Contributed to technology refresh initiatives by evaluating upgrade options and recommending cost-effective, secure solutions.
- Developed web-based projects, building foundational knowledge in application structure and deployment.
Cashier/Prep Cook
Fantasy Island
08.2017 - 01.2026
- Managed high-volume customer interactions in a fast-paced environment, demonstrating strong communication and problem-solving skills.
- Handled phone inquiries efficiently, gathering information and providing timely, accurate responses under pressure.
- Maintained accuracy while processing transactions, reinforcing attention to detail and accountability.
- Supported team operations during peak hours, adapting quickly to changing procedures and priorities.
- Assisted with inventory tracking and organization during the pandemic, ensuring resources were available and efficiently managed despite supply challenges.
- Maintained clean and organized workspaces, reinforcing discipline and adherence to operational standards.
- Prepared food items following strict procedures and quality standards, demonstrating consistency and process adherence.
- Collaborated with team members to ensure smooth daily operations in a high-demand environment.
Education
Bachelor of Science - Cybersecurity
Champlain College
Burlington, VT01-2026
Associate of Science - Computer Science
University of Massachusetts Lowell
Lowell, MAHigh School Diploma - undefined
Swampscott High School
Swampscott, MA05-2022
Skills
- Skilled in diverse software applications
- Valid driver's license
- Computer assembly
- Remote support
- Software installation
- Network configuration
LANGUAGES
English
Chinese (Mandarin)
Interests
Video Games, Exercising
Timeline
IT Technician Intern, Software Development Intern
AOS CORPORATION
04.2025 - Current
Cashier/Prep Cook
Fantasy Island
08.2017 - 01.2026
High School Diploma - undefined
Swampscott High School
Bachelor of Science - Cybersecurity
Champlain College
Associate of Science - Computer Science
University of Massachusetts Lowell
AWARDS
2019 M.I.A.A Football State Champions, 2021 M.I.A.A Football State Champions