Frank Rosa
Dorchester
Summary
Results-driven security leader with extensive experience in emergency response and team management. Proven ability to monitor surveillance systems and enforce safety protocols, fostering a secure environment for customers and staff alike. Committed to enhancing operational safety and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
East Boston
02.2023 - 05.2025
- Assisted customers with vehicle selection and rental processes.
- Processed rental agreements and payment transactions efficiently.
- Resolved customer complaints by providing effective solutions and support.
- Managed vehicle returns and inspections to ensure quality standards were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Team Leader
Target
Everett
07.2019 - 04.2024
- Managed and trained security team members in emergency response procedures.
- Led security operations to ensure a safe shopping environment for guests.
- Monitored surveillance systems to detect and address suspicious activities.
- Recorded required data for incident reports and files.
- Provided friendly and professional assistance to employees, visitors and customers.
Security Officer
Liberty Hotel
Boston
03.2017 - 05.2019
- Enforced hotel policies and procedures regarding safety protocols.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Security Supervisor
Sheraton Hotel
Boston
04.2015 - 01.2017
- Conducted regular inspections of premises to identify potential security risks.
- Developed and implemented security training programs for new staff members.
- Monitored surveillance systems and responded promptly to incidents or alarms.
- Prepared detailed reports on security activities and incidents for management review.
Education
High School Diploma -
Monument High School
South Boston06-2009
Skills
- Complaint resolution
- Team management
- Emergency response
- Surveillance monitoring
- Effective communication
- Adaptability
- Sales expertise
- Typing proficiency
Languages
English
Native/ Bilingual
Cape Verdean Creole
Full Professional
Spanish
Limited
Accomplishments
- Black Belt in Martial Arts
- Education Director for Dorchester's Boys & Girls Club
References
References available upon request.
Timeline
Customer Service Representative
Enterprise Rent-A-Car
02.2023 - 05.2025
Security Team Leader
Target
07.2019 - 04.2024
Security Officer
Liberty Hotel
03.2017 - 05.2019
Security Supervisor
Sheraton Hotel
04.2015 - 01.2017
High School Diploma -
Monument High School
Similar Profiles
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Casteadel K. Webb JrCasteadel K. Webb Jr
Management Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental AgencyManagement Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental Agency
Luis LopezLuis Lopez
Auto Detailer/Porter at Car Prep at Enterprise Rent a CarAuto Detailer/Porter at Car Prep at Enterprise Rent a Car
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Jamyre SoberanisJamyre Soberanis
Energy Consultant at Ion Solar ProsEnergy Consultant at Ion Solar Pros