Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Franklin Villanueva-Vasquez

West Springfield

Summary

Dynamic and results-driven professional with extensive experience in restaurants, excelling in suggestive selling and server training. Proven ability to cultivate strong customer relationships and enhance sales through effective communication. Committed to maintaining compliance and delivering exceptional service, ensuring a positive dining experience for all guests.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/Bartender Trainer

Olive Garden
12.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Brand Ambassador Team Lead

Apex Systems
06.2024 - 11.2024
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Established and maintained positive relationships with customers.
  • Engaged customers to communicate key product features.
  • Increased sales by effectively communicating product benefits.
  • Maintained clean, organized and professional work environment.

Server

Sweetwater Tavern
10.2023 - 06.2024
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Checked guests' identification before serving alcoholic beverages.

Education

Biology

Northern Virginia Community College
Annandale, VA

Skills

  • Food inspection
  • Daily specials memorization
  • Team member support
  • Suggestive selling
  • Server training
  • Effective customer upselling
  • Strong work ethic
  • Sales expertise

Certification

  • Certification of Appreciation - Apex Systems

Languages

Spanish

Timeline

Server/Bartender Trainer

Olive Garden
12.2024 - Current

Brand Ambassador Team Lead

Apex Systems
06.2024 - 11.2024

Server

Sweetwater Tavern
10.2023 - 06.2024

Biology

Northern Virginia Community College

Similar Profiles

CREATE PROFILE
Franklin Villanueva-Vasquez