Fredelyne Blanc
Burlington
Summary
Compassionate driver with 5+ years of experience in this setting . Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children while being a driven professional boasting background as liaison for families for obtaining support for improved development. Organized and well-meaning Family Advocate consistently manages heavy caseload and offers training in crisis intervention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Driver
Uber
Boston
02.2017 - Current
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gather customer feedback through surveys and use the data to improve customer service.
Driver
Lyft
Boston
01.2016 - Current
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Greeted customers and answered inquiries in a professional manner.
Massage Therapist
Massage Envy Spa
Burlington
01.2010 - 06.2017
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Customer Service Representative
Hotel Malowe
Cambridge
01.2008 - 03.2010
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Security Officer
Vance Security Services
Boston
06.2007 - 07.2008
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Housekeeping Supervisor
Hamilton florham Park
Elizabeth
08.2002 - 11.2007
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Scheduled employees' shifts according to occupancy levels at the hotel.
Education
Massage Therapist -
Everest Institute
Brighton, MA06.2008
High School Diploma -
Irvington High School
Irvington, NJ06.2000
Skills
- DOT Compliance
- Passenger Assistance
- Vehicle Maintenance
- Vehicle Inspection
- Paperwork Processing
- Scheduling
- Product Knowledge
- Critical Thinking
- Active Listening
Certification
- HHA training
- Licensed Massage Therapist
Languages
- English, Native/Bilingual
- French, Native/Bilingual
- Haitian Creole, Native/Bilingual
Timeline
Driver
Uber
02.2017 - Current
Driver
Lyft
01.2016 - Current
Massage Therapist
Massage Envy Spa
01.2010 - 06.2017
Customer Service Representative
Hotel Malowe
01.2008 - 03.2010
Security Officer
Vance Security Services
06.2007 - 07.2008
Housekeeping Supervisor
Hamilton florham Park
08.2002 - 11.2007
Massage Therapist -
Everest Institute
High School Diploma -
Irvington High School