Freilyn Santana
Springfield
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Bilingual in Spanish and English, also I prioritize tasks to meet service goals while maintaining high standards of quality assurance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Springfield
2023.08 - Current
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained an organized work area to ensure efficient operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Took orders from patrons and input selections into store computer system.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Upheld high standards of productivity and quality in operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Central High School
Springfield, MA2022-06
Skills
- Inventory management
- Time management
- Conflict resolution
- Attention to detail
- Effective communication
- Quality assurance
- Task prioritization
- Customer service
- Bilingual fluency in spanish and english
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- High school diploma
- Driver’s license
Timeline
Crew Member
McDonald's
2023.08 - Current
High School Diploma -
Central High School