Summary
Overview
Work History
Education
Skills
Education and Training
Personal Information
Certification
Timeline
Generic

FRITZAR CHARLES

Boston

Summary

Dynamic leader with expertise in organizational problem-solving and team development. Proven ability to implement effective training and monitoring strategies that enhance employee engagement and performance. Extensive experience in operations management, optimizing processes, and reducing costs while driving company success. Demonstrated success in strategic planning and improving overall business performance through innovative solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Opticial Manager

Warby Parker
Dedham
02.2023 - Current
  • Ensured compliance with industry regulations and company policies.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Monitored staff performance and addressed issues.

Customer Loyalty District Manager

T-Mobile
South Weymouth
01.2021 - 11.2022
  • Act as an escalation point of contact for each store, helping to identify/fix internal errors causing payment discrepancies
  • Retrieve missing information or funds due to account or customer error
  • Modeled best practices for sales and customer service.
  • Supervised 7 locations to enforce high-quality standards of operation.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Assistant Manager

Sprint
Boston
11.2016 - 01.2021
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed inventory audits to identify losses and project demand.

Education

Associate of Arts And Sciences - Opticianry

J. Sargeant Reynolds Community College
Richmond, VA
05-2025

Bachelor of Science - Humn Servicesa

Southern New Hampshire University
Hooksett, NH
06-2023

Associate of Arts - Human Services

Quincy College
Quincy, MA
05.2017

Skills

  • Staff Supervision
  • Operations Improvements
  • Workforce Development
  • Operations Oversight
  • Performance Oversight
  • Action Plans
  • Team Leadership
  • Staff Training
  • Employee Development
  • Managing Operations and Efficiency
  • Documentation and Reporting
  • Employee Coaching and Motivation
  • Teamwork and Collaboration
  • Optical fitting
  • Employee development

Education and Training

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Personal Information

Title:

Certification

  • ABO Certified
  • ABO Practical Certified

Timeline

Certified Opticial Manager

Warby Parker
02.2023 - Current

Customer Loyalty District Manager

T-Mobile
01.2021 - 11.2022

Assistant Manager

Sprint
11.2016 - 01.2021

Associate of Arts And Sciences - Opticianry

J. Sargeant Reynolds Community College

Bachelor of Science - Humn Servicesa

Southern New Hampshire University

Associate of Arts - Human Services

Quincy College

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FRITZAR CHARLES