Gaberlin Hernandez
Waltham
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
Server
The Friendly Toast
Dedham
09.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Supported team during busy shifts to enhance overall guest experience.
- Provided exceptional service to high volume of daily customers.
Server/Bartender
In A Pickle Restaurant
Waltham
05.2023 - 09.2024
- Greeted guests and provided menus.
- Assisted in training new servers.
- Accurately recorded orders on point-of-sale system.
- Provided exceptional service to high volume of daily customers.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Supervisor
Rolson Cocina Cantina Hotel
BZ
02.2014 - 03.2023
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Trained new employees on restaurant policies and procedures.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
Education
High School Diploma -
St Ignatius High School
BZ07-2013
Skills
- Bilingual- English and Spanish
- Supply Restocking
- Food inspection
- Safe Food Handling
- Table Setting
- Beverage Preparation
- Banquet Coordination
- Food safety understanding
- High-volume dining
- Professional Appearance
- Exceptional customer service
Timeline
Server
The Friendly Toast
09.2024 - Current
Server/Bartender
In A Pickle Restaurant
05.2023 - 09.2024
Restaurant Supervisor
Rolson Cocina Cantina Hotel
02.2014 - 03.2023
High School Diploma -
St Ignatius High School