Gabriel Foresto

• Conducted in-person and virtual inspections and reinspection across network and non-network shops.
• Managed inventory and shop operations, as well as drove a positive customer experience.
• Maintained efficiency and accuracy throughout all inspection processes.
• Held mentor and leadership roles within the organization gauged for assisting struggling peers.
• Efficient and trained within all roles as a Managed Repair Representative such as Salvage and Total loss, Photo Estimating, Network and Non-network shop management as well as state specific initiatives with Caliber collisions currently managing 16 locations.
• Licensed in Florida, New York and Connecticut currently.

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• Total Loss MRR 10/21 - 1/22
• Photo Estimate Group MRR 1/22 - 4/22
• Non Network MRR 4/22 - 10/23
• Network MRR 10/23 - 11/25
• Virtual Re-inspection MRR 11/25 - Current

• Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
• Called insurance companies to ascertain pertinent information regarding policies.
• Verified policy holder data, including age, contact number and physical address.
• Collaborated with fellow team members to manage large volume of claims.
• Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
• Reviewed documentation and accounts to gain full picture.
• Verified details with policyholders and requested additional information.
• Promoted to Managed Repair Representative in 9 months.

• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Oversaw POS operations and cash management to reduce errors.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Updated store pricing, signage and merchandising to promote specials, sales and discounts.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Oversaw all store operations while generating $100,000 in monthly sales.

• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Supervised monetary transactions and changes while coordinating logistics to verify service dates.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Documented and scoped actions taken to resolve issues after service calls.
• Immediately escalated incidents to remain compliant with company's standard procedures and processes.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Oversaw warranty counseling process to manage expense controls.

• Maintained positive guest relations while holding a volume of 50 service calls a day.
• Advanced telecommunications provided.
• Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
• Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Led sales planning, development and account management for Jacksonville area.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.

• Provided excellent guest service to all guests while maintaining satisfaction and kitchen quotas.
• Provided mentorship and guidance to new kitchen team members.
• Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
• Illustrated knowledge of menu and service offerings to educate guests.
• Coordinated service for food runners and other kitchen staff.
• Verified prices and computed totals to complete accurate invoices.

• Greeted visitors, assessed needs and directed to appropriate personnel.
• Answered and directed incoming calls using multi-line telephone system.
• Rendered information to callers and drafted office emails.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Managed more than 20-30 incoming calls per day.
• Sorted incoming mail and directed to correct personnel each day.
• Responded to customer concerns and issues on a daily basis.
• Scheduled and confirmed appointments.
• Provided guest service for all clients scheduled daily.