Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Gabriela De Souza

Revere

Summary

Accomplished Manager at Two Sons Corp. - Dunkin Donuts, with a proven track record in enhancing customer satisfaction and team productivity. Skilled in customer relationship management and financial reporting, demonstrated through meticulous attention to detail and effective team leadership. Achieved significant improvements in operational efficiency and customer service quality.

Proactive and meticulous Customer Service with over 10 years of experience. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

37
37
years of professional experience

Work History

Manager

Two Sons Corp. - Dunkin Donuts
07.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development
  • .

Janitorial Lead

ABM Industry Groups
06.2016 - 07.2020
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Monitored staff performance and provided feedback to drive productivity.

Accounting Technician

MJS - Accounting Office
03.1992 - 07.1997
  • Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
  • Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
  • Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Collaborated effectively with cross-functional teams to support organizational goals through accurate financial analysis and strategic planning assistance.
  • Input financial data and produced reports using [Software].

Accounting Assistant

Soenge / Soem
01.1988 - 02.1992
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Input financial data and produced reports using [Software].

Education

High School Diploma -

Escola Normal De Ararangua
Brasil
11-1989

Skills

  • Customer service

  • Team leadership

  • Time management

  • Verbal and written communication

  • Documentation and reporting

  • Customer relationship management (CRM)

  • Problem-solving

  • Multitasking Abilities

  • Excellent communication

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Italian
Limited Working

Interests

  • I enjoy helping others and giving back to the community
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Offering time and support to shelters for the homeless, women, and animals
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Manager

Two Sons Corp. - Dunkin Donuts
07.2019 - Current

Janitorial Lead

ABM Industry Groups
06.2016 - 07.2020

Accounting Technician

MJS - Accounting Office
03.1992 - 07.1997

Accounting Assistant

Soenge / Soem
01.1988 - 02.1992

High School Diploma -

Escola Normal De Ararangua

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Gabriela De Souza