Gabriela Moreno
Hyde Park
Summary
Patient Experience Representative skilled in communication and customer service. Passionate about providing the best care to families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Experience Representative
Boston Children's Hospital
Boston
05.2023 - Current
- Facilitated patient inquiries by providing timely and accurate information.
- Coordinated appointment scheduling to optimize patient flow and access to care.
- Collaborated with healthcare teams to ensure seamless patient communication.
- Facilitated communication between patients' families and caregivers and healthcare providers.
Unit Coordinator
Brigham's & Women's Hospital
Boston
01.2022 - 05.2023
- Coordinated daily operations and scheduling for efficient unit workflow.
- Managed inventory and maintained accurate records of supplies and equipment.
- Facilitated communication between staff, departments, and external partners.
- Coordinated patient transfers between units and other facilities.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
Education
Bachelor of Arts - Painting
Massachusetts College of Art And Design
Boston, MA05-2025
Skills
- Medical interpreting
- English and Spanish
- Patient care
- Appointment scheduling
- Effective communication
- Customer service
- Team collaboration
- Healthcare software
Languages
English
Professional
Spanish
Professional
Certification
60 Hour Medical Interpreting Certificate
Timeline
Patient Experience Representative
Boston Children's Hospital
05.2023 - Current
Unit Coordinator
Brigham's & Women's Hospital
01.2022 - 05.2023
Bachelor of Arts - Painting
Massachusetts College of Art And Design