Gabriela Rodriguez
Somerville
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
VNA Assisted Living
06.2023 - 02.2024
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Excellent communication skills, both verbal and written.
Server
Ciao Roma
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Gained extensive knowledge in data entry, analysis and reporting.
Cashier
Golden Goose Market
01.2022 - 12.2022
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Somerville High School
Somerville, MA05.2023
Skills
- Customer/Client relations
- Call Answering and Routing
- Data Entry
- Appointment Scheduling
- Organization skills
- [Number] wpm Typing Speed
- Documentation And Reporting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist
VNA Assisted Living
06.2023 - 02.2024
Server
Ciao Roma
01.2023 - 05.2023
Cashier
Golden Goose Market
01.2022 - 12.2022
High School Diploma -
Somerville High School
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