Gabrielis Alvarez
Fitchburg
Summary
Knowledgeable and dedicated customer service professional with extensive experience in insurance, medical industry, and Recruiting. Solid team player, fast learner with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with strong organizational skills.
Overview
18
18
years of professional experience
Work History
Site Manager
Randstad
09.2023 - Current
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Resolved payroll discrepancies quickly and successfully.
- Processed Payroll for all Talent Working.
Patient Service Representative II
Community Health Connections, Inc
12.2018 - 02.2020
- Handled customer service inquiries in person, via telephone and through email.
- Answered calls for departments such as Medical, Optometry, and Behavioral Health in fast paced call center environment.
- Answered about 80-100 incoming calls, scheduled appointments and filed medical records.
- Provide interpreter services for Spanish speaking patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Trained new staff on filing, phone etiquette and other office duties.
Insurance Sales Representative
Wells Fargo Insurance
11.2016 - 04.2017
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home, and other various insurance products to individuals within assigned territory using consultative selling techniques.
- Maintained detailed records of customer information and policy sales.
- Generated sales by recommending policies and add-ons.
- Followed up promptly with interested clients to close sales.
- Generated quotes and proposals for clients to match individual needs.
- Developed sales strategies to increase sales of insurance policies.
Sr. Customer Service Representative
Liberty Mutual Insurance
03.2015 - 10.2016
- Provided exceptional customer service by responding to all inbound customer calls and written correspondences.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Actively listened to customer requests and inquires.
- Retained policyholders who inquire about canceling through open listening, negotiation and policy review.
- Proactively identify and communicate policy transactions and impact to customer billing.
- Evaluate and make decisions regarding exceptions to payment plan and fees.
- Made alternate payment arrangements.
- Manage and utilize time effectively to ensure department meets requires service levels for improved customer satisfaction results.
- Proactively recognized opportunities to offer additional lines of business.
- Estimated claim impact on policy
- Assisted policyholders in signing into their online accounts, also password resetting.
Asset Servicing Specialist II
Bank of New York Mellon
05.2013 - 06.2014
- Provided front line services to customers over the phone in a busy, fast paced call center environment.
- Gave clients information about their 529 accounts such as; price and shares, transaction history, contributions, and tax documentations.
- Handled withdrawals, subscriptions, exchanges, password reset for clients over the phone.
- Part of the 12 representatives chosen for Dalbar Customer Satisfaction Award.
- Worked together with various investment companies such as BlackRock, Edward Jones, and Fidelity.
Customer Service Representative
UNUM
06.2010 - 02.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer information and started the intake process for their disability claim.
- Answered constant flow of customer calls with minimal wait times in a busy, fast paced call center environment.
- Served as an interpreter for Spanish speaking customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Telephone Receptionist
Community Health Connections
01.2006 - 01.2009
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered calls, recorded messages, scheduled appointments, and redirected customer calls.
- Provided interpreter services for Spanish speaking patients.
- Worked with fellow colleagues to provide fast and efficient services to all patients.
- Organized, maintained and updated information in computer databases.
Education
Fitchburg High School
Fitchburg, MA06.2004
Skills
- Multi-line Phone Systems
- Recruiting
- Human Resources
- Bilingual in Spanish and English
- Medical Scheduling
- Customer Service
- Insurance Verification
- Interpretation
- Medical Terminology
- Computer skills
- Appointment scheduling
- Customer Satisfaction
- Multitasking and Time Management
- Database Entry
- Microsoft Office (Word, Outlook, Excel)
Timeline
Site Manager
Randstad
09.2023 - Current
Patient Service Representative II
Community Health Connections, Inc
12.2018 - 02.2020
Insurance Sales Representative
Wells Fargo Insurance
11.2016 - 04.2017
Sr. Customer Service Representative
Liberty Mutual Insurance
03.2015 - 10.2016
Asset Servicing Specialist II
Bank of New York Mellon
05.2013 - 06.2014
Customer Service Representative
UNUM
06.2010 - 02.2012
Telephone Receptionist
Community Health Connections
01.2006 - 01.2009
Fitchburg High School
Similar Profiles
Cherhonda ShieldsCherhonda Shields
Recruiting Specialist at RandstadRecruiting Specialist at Randstad
Zoe ShorrockZoe Shorrock
Fulfilment Consultant at RandstadFulfilment Consultant at Randstad
Navya Sree YeddlaNavya Sree Yeddla
Analyst at RandstadAnalyst at Randstad