Gabriella Navarro
Springfield
Summary
Resourceful driver and account management assistant with a focus on customer satisfaction and operational efficiency. Demonstrated success in navigating challenges and optimizing processes to enhance service delivery and teamwork.
Overview
4
4
years of professional experience
Work History
DoorDash Driver
DoorDash
Chicopee, MA
12.2025 - Current
- Delivered food orders promptly and accurately to ensure customer satisfaction.
- Navigated efficiently using GPS and route optimization tools.
- Communicated effectively with customers regarding order status and delivery updates.
- Handled customer inquiries and resolved issues to enhance service experience.
Assistant Account Manager
On Target Maintenance
New York, NY
07.2024 - 05.2025
- Coordinated client communications to ensure alignment on project goals and timelines.
- Assisted in managing accounts by tracking service requests and client feedback.
- Developed comprehensive reports to analyze account performance and identify improvement areas.
- Supported account managers in preparing presentations for client meetings and proposals.
Crew Member
Wendys Fast Food
Chicopee, MA
10.2022 - 02.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards at all times.
- Collaborated with team members to prepare food items according to company specifications and quality standards.
- Assisted in training new crew members on operational procedures and customer service techniques.
Education
High School Diploma -
Chicopee High School
Chicopee, MASkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Portuguese
Native or Bilingual
Timeline
DoorDash Driver
DoorDash
12.2025 - Current
Assistant Account Manager
On Target Maintenance
07.2024 - 05.2025
Crew Member
Wendys Fast Food
10.2022 - 02.2023
High School Diploma -
Chicopee High School