Gabriella Prenaveau
Methuen
Summary
Proven leader with extensive experience in employee supervision and customer relations. Excelled in staff training and development, boosting team efficiency and created a collaborative environment. Achieved significant improvements in employee culture. Motivated to increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Operations Manager
Fun Dynamics LLC
03.2024 - Current
- Developed and executed strategies to improve customer service
- Oversaw day- to- day operations and coordinated improvement when needed
- Worked coincide with the management team to achieve optimal processes and goals
- Led a team of up to 40 in multiple areas including but not limited to attraction monitoring, cashiering, food service and events.
- Completed all hiring interviews and onboarding processes
- Coordinated large events such as facility rentals
- Drafted all employee scheduling in a timely manner
- Analyzed and reported sales data, focusing on strategies to up sales
- Placed all orders for materials and food
- Completed opening and closing managerial tasks
- Answered customer calls and assisted with questions, bookings, etc.
- Responsible for handling any and all customer complaints internally and externally
- Monitored the management team to ensure all policies and processes are being followed
Manager
Fun Dynamics LLC
03.2021 - 03.2024
- Responsible for handling customer complaints and inquiries.
- Managed a staff of up to 40, including but not limited to scheduling, training, ensuring all sales and customer service goals were being met, etc.
- Maintaining the company's presence on social media.
- Completed managerial staff closing activities including, but not limited to thoroughly cleaning all areas, counting tills and transferring to deposit bags, turning off electronics and ensuring the building was properly secured prior to leaving
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Certified Dental Assistant/Receptionist
Merrimack Valley Cosmetic Dentistry
06.2022 - 07.2023
- Responded to inquiries from callers seeking information.
- Gathered coverage details from multiple insurance companies
- Worked alongside the Office Manager to resolve any discrepancies on patient accounts
- Documented patient dental health information, medical history,
and vital signs for future reference. - Managed multiple tasks and met time-sensitive deadlines.
- Created dental impressions used for diagnostics, opposing
models and study casts to make crowns, bridges, and other
dental prosthetics. - Took radiographs following strict patient protection rules, applying
lead aprons. - Cleaned and sanitized dental tools and equipment, straightened
treatment rooms, and restocked supplies to prep for next patient
and maintain health and safety practices. - Assisted dentists, hygienists, and other personnel by handing
appropriate tools and supplies needed for procedures. - Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Retail Associate
Kohls Department Store
09.2020 - 03.2021
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Offered each customer, personal service to boost sales and customer satisfaction.
- Assisted customers with returns of amazon purchases.
- Restocking the sales floor in an organized timely manner.
Floor Staff Member
Fun Dynamics LLC
09.2018 - 03.2020
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Hosted events, tasks included: securing party areas, checking in attendees, ensuring customer satisfaction with event/services, serving food and drink order, and cleaning party areas in preparation for future events.
Teaching Assistant
Wonder Years Learning Center (Internship)
10.2019 - 02.2020
- Supported classroom teachers by ensuring supervision of children in learning environments.
- Engaged 1:1 with students, supporting their health and wellness needs.
- Provided opportunities for age-appropriate developmental play, both independent and with peers.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
Education
Certificate of Dental Assisting - Dental Assisting
Northern Essex Community College
Lawrence, MA05.2022
High School Diploma -
Methuen High School
Methuen, MA05.2020
Skills
- Employee Supervision
- Scheduling and Coordination
- Staff Training and Development
- Business Development
- Compliance Monitoring
- Relationship Building
- Teamwork and Collaboration
- Customer Relations
- Efficiency
- Team Leadership
- Time Management
Timeline
Assistant Operations Manager
Fun Dynamics LLC
03.2024 - Current
Certified Dental Assistant/Receptionist
Merrimack Valley Cosmetic Dentistry
06.2022 - 07.2023
Manager
Fun Dynamics LLC
03.2021 - 03.2024
Retail Associate
Kohls Department Store
09.2020 - 03.2021
Teaching Assistant
Wonder Years Learning Center (Internship)
10.2019 - 02.2020
Floor Staff Member
Fun Dynamics LLC
09.2018 - 03.2020
Certificate of Dental Assisting - Dental Assisting
Northern Essex Community College
High School Diploma -
Methuen High School
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