Gabriella Smith
Cambridge
Summary
Experienced manager with almost four years of experience at Table Mercato. Adept at overseeing daily store operations, leading teams, and delivering exceptional customer service on a day-to-day basis. Extremely skilled in inventory management and implementing operational systems for peak efficiency. Demonstrates leadership in motivating teams, and staff development through training and mentoring. Has as strong expertise in scheduling and payroll management. Continued dedication to enhancing customer satisfaction and building lasting relationships.
Overview
5
5
years of professional experience
Work History
Manager
Table Mercato
07.2021 - Current
- Accurately process payroll on a weekly basis and ensure that all employees properly tracked their hours
- Monitoring and fulfilling online orders, ensuring accuracy while managing sales averaging $1,000+ daily and over $30,000 per month
- Responsible for managing inventory, ordering, and restocking products on a daily basis
- Create employee schedules while ensuring the store is properly staffed during the busiest times of day
- Recruit and interview prospective employees
- Supervise daily operations and address issues as they arise
- Develop and implement systems to improve store operations and team collaboration
- Cross-train employees to maximize team performance
Key Holder
Gap
07.2020 - 08.2022
- Displayed product knowledge and provided customer service skills
- Encouraged and led a team of 5 to 6 people toward sales quotas of $2,000 daily
- Led and assisted in daily store operations such as daily sales reporting, cash auditing, and inventory
- Resolved customer complaints professionally, resulting in increased customer satisfaction
Education
Bachelor of Arts - Advertising
Suffolk University
05.2023
High School Diploma -
Mount Saint Mary Academy
06.2019
Skills
- Merchandise planning
- Store maintenance
- Inventory control
- Employee scheduling
- Store operations oversight
- Team building and leadership
- POS systems
- Vendor management
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Manager
Table Mercato
07.2021 - Current
Key Holder
Gap
07.2020 - 08.2022
High School Diploma -
Mount Saint Mary Academy
Bachelor of Arts - Advertising
Suffolk University
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