Gabrielle Sylvain-Jean
Holbrook
Summary
Proactive and versatile human resources professional with 20+ years of diverse experience across HR operations, employee relations, administrative support, and compliance. Skilled in fostering positive work environments, managing sensitive employee matters, and supporting organizational efficiency. Bilingual in Haitian Creole and English, with a strong commitment to inclusivity, accuracy, and results-driven leadership.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Cardinal Cushing Centers
Hanover, MA
02.2023 - Current
- Administer HR policies and programs including recruitment, onboarding, benefits, and training.
- Manage personnel records, benefits administration, and compliance with employment laws.
- Partnered with HR leadership to organize benefits fairs, improving employee awareness of available benefits and resources.
- Conduct employment verifications for the entire organization and maintain an updated verification tracking spreadsheet.
- Perform finance, EEC, and DDS audit preparation, ensuring documentation accuracy and timely submission.
- Foster positive employee relations by resolving workplace concerns and supporting morale initiatives.
- Assist with worker’s compensation and leave of absence processes.
- Manage CCC intranet/internet postings, internal communications, and staff announcements.
Regional Director - Assisted Living Ombudsman Program
Old Colony Planning Council
Brockton, MA
07.2021 - 02.2023
- Managed a regional advocacy program across 64 assisted living facilities.
- Conducted investigations into resident concerns and facilitated conflict resolution.
- Recruited, trained, and supervised volunteers to ensure program effectiveness.
Information & Referral Specialist
Old Colony Elder Services
Brockton, MA
07.2020 - 07.2021
- Provided guidance on services and benefits for elders and individuals with disabilities.
- Delivered empathetic customer support and problem resolution.
Teacher Assistant → Lead Instructor
May Center School for Brain Injury & Neurobehavioral Disorders
Brockton, MA
12.2017 - 07.2020
- Coordinated lesson plans and assessments for students with neurobehavioral challenges.
- Created and implemented IEPs and behavior support plans.
- Conducted quarterly behavioral data reviews.
Therapeutic Training & Skills Coach
Arbour Counseling Services
Allston, MA
06.2017 - 12.2017
- Supported youth in developing communication and conflict resolution skills.
- Coached clients in social and recreational activities.
Residential Instructor
Boston Higashi School
Randolph, MA
12.2014 - 06.2017
- Educated students with Autism Spectrum Disorder in life skills and social integration.
- Collaborated with educators to develop service plans and measurable objectives.
Education
Bachelor of Science - Communication Sciences & Disorders
University of Massachusetts Amherst
Amherst01-2014
Skills
- Human Resources
- Recruiting
- Talent Acquisition
- HRIS
- Employee Relations
- Administrative Support
- Calendar Management
- Clerical Operations
- Compliance
- Audit Preparation (Finance, EEC, DDS)
- Microsoft Office
- Excel
- Data Entry
- Organizational Skills
- Time Management
- Adaptability
- Communication
- Conflict Management
- Autism & Developmental Disabilities Experience
- Bilingual: Haitian Creole & English
Languages
Haitian Creole - Fluent
English - Fluent
Additional Experience (2006-2014)
- Administrative Intern - John Snow Inc., Boston, MA
- Clerical Intern - CVS Regional Learning Center, Boston, MA
- Clerical Intern - Community Dispute Settlement Center, Cambridge, MA
- Registrar Intern - Newton Wellesley Hospital (Maternity Department), Newton, MA
- Cashier - Stop & Shop, Dedham, MA
- Clerical Intern - Boston University Accounts Payable, Boston, MA
- This resume is optimized for HR Generalist roles, including the NFPA Generalist position in Quincy.
Timeline
Human Resources Specialist
Cardinal Cushing Centers
02.2023 - Current
Regional Director - Assisted Living Ombudsman Program
Old Colony Planning Council
07.2021 - 02.2023
Information & Referral Specialist
Old Colony Elder Services
07.2020 - 07.2021
Teacher Assistant → Lead Instructor
May Center School for Brain Injury & Neurobehavioral Disorders
12.2017 - 07.2020
Therapeutic Training & Skills Coach
Arbour Counseling Services
06.2017 - 12.2017
Residential Instructor
Boston Higashi School
12.2014 - 06.2017
Bachelor of Science - Communication Sciences & Disorders
University of Massachusetts Amherst