Garrett Maher
Fall River
Summary
Accomplished Store Manager with a proven track record at GE Supply LLC - Portsmouth Ace Hardware, enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer service, I led teams to exceed performance metrics through innovative merchandising and effective team leadership. Skilled in problem-solving and multitasking, I significantly improved operational efficiency and customer relations.
Overview
12
12
years of professional experience
Work History
Store Manager
GE Supply LLC - Portsmouth Ace Hardware
05.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Rocky's Ace Hardware
03.2016 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Mobile Repair Technician
East Bay Business Products
05.2013 - 03.2016
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and maintained wide range of small and large appliances successfully.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Dismantled machines and equipment to remove defective parts.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
Education
High School Diploma -
BMC Durfee High School
Fall River, MA06-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Inventory management
- Operations management
- Customer service management
- Loss prevention procedures
Accomplishments
- Supervised team of 15+ staff members.
- Achieved 4% annual sales growth for 3 consecutive years, culminating in $4 million net sales for 2025
Timeline
Store Manager
GE Supply LLC - Portsmouth Ace Hardware
05.2022 - Current
Assistant Manager
Rocky's Ace Hardware
03.2016 - 05.2022
Mobile Repair Technician
East Bay Business Products
05.2013 - 03.2016
High School Diploma -
BMC Durfee High School
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