Garry Hosley
Worcester
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Valvoline
Worcester
09.2023 - 07.2026
- Supervised daily operations and ensured compliance with safety standards.
- Managed team schedules and coordinated workflow to meet service goals.
- Trained new employees on company policies and operational procedures.
- Conducted regular inspections to maintain equipment and facility cleanliness.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Assisted in inventory management and ordering of supplies for smooth operations.
- Resolved customer inquiries and complaints in a professional manner.
- Collaborated with management on staff performance evaluations and feedback sessions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of 5-10 employees, ensuring high productivity and excellent customer service.
Warehouse Shipper
TJ Maxx Distribution Center
Worcester
07.2021 - 08.2023
- Loaded and unloaded merchandise using forklifts and hand trucks.
- Packaged shipments accurately for timely distribution to retail locations.
- Maintained cleanliness and organization of the shipping area at all times.
- Collaborated with team members to ensure efficient workflow and meet deadlines.
- Inspected incoming and outgoing shipments for quality control compliance.
- Utilized scanning equipment to track inventory movement and update systems.
- Assisted in training new employees on shipping procedures and safety protocols.
- Packed and shipped orders accurately and efficiently.
- Loaded, unloaded and transported goods to and from delivery vehicles.
Warehouse Shipper
Table Talk Pies
Worcester
11.2020 - 06.2021
- Loaded and unloaded merchandise using forklifts and hand trucks.
- Managed inventory by organizing and labeling products on shelves.
- Packaged shipments accurately for timely distribution to retail locations.
- Maintained cleanliness and organization of the shipping area at all times.
- Inspected materials for defects prior to packing them for shipment.
- Loaded, unloaded and transported goods to and from delivery vehicles.
- Followed safety protocols when operating machinery or equipment.
- Monitored product expiration dates and took action accordingly.
- Ensured quality control standards were met for all outgoing packages.
Skills
- Team management
- Customer service
- Process improvement
- Inventory control
- Performance evaluation
- Operations management
- Time management
- Employee training
- Effective communication
Goals
- Looking for a long lasting career, not just a job.
- Somewhere I can move up and show my skills while also improving and learning in a team environment .
Timeline
Manager
Valvoline
09.2023 - 07.2026
Warehouse Shipper
TJ Maxx Distribution Center
07.2021 - 08.2023
Warehouse Shipper
Table Talk Pies
11.2020 - 06.2021