Resourceful professional with a strong background in hospitality and customer service. Known for complex problem-solving and team leadership, contributing to seamless bar operations and enhanced customer experiences.
Overview
7
7
years of professional experience
Work History
Bartender
Vaka Restaurant
Lawrence, MA
04.2022 - 05.2026
Crafted and served innovative cocktails, enhancing customer satisfaction and experience.
Managed bar inventory, ensuring optimal stock levels and timely replenishment.
Trained new staff on cocktail preparation techniques and service standards.
Maintained cleanliness and organization of bar area, adhering to health regulations.
Ramp Agent
Punta Cana Airport
Bavaro Punta Cana
02.2019 - 04.2020
Coordinated aircraft loading and unloading processes to ensure timely departures.
Monitored baggage handling operations to maintain safety and efficiency standards.
Trained new ramp agents on equipment usage and safety protocols.
Conducted regular inspections of ground support equipment for optimal performance.
Passenger Service Agent
Punta Cana Airport
Bavaro Punta Cana
02.2019 - 04.2020
Facilitated passenger check-in processes, ensuring efficiency and adherence to airline protocols.
Managed boarding procedures, coordinating with ground staff to optimize flow and minimize delays.
Provided exceptional customer service, addressing inquiries and resolving issues promptly for travelers.
Trained new staff on operational procedures, enhancing team performance and service quality.