Summary
Overview
Work History
Education
Skills
Timeline
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Gelson Ramirez

Methuen

Summary

Resourceful professional with a strong background in hospitality and customer service. Known for complex problem-solving and team leadership, contributing to seamless bar operations and enhanced customer experiences.

Overview

7
7
years of professional experience

Work History

Bartender

Vaka Restaurant
Lawrence, MA
04.2022 - 05.2026
  • Crafted and served innovative cocktails, enhancing customer satisfaction and experience.
  • Managed bar inventory, ensuring optimal stock levels and timely replenishment.
  • Trained new staff on cocktail preparation techniques and service standards.
  • Maintained cleanliness and organization of bar area, adhering to health regulations.

Ramp Agent

Punta Cana Airport
Bavaro Punta Cana
02.2019 - 04.2020
  • Coordinated aircraft loading and unloading processes to ensure timely departures.
  • Monitored baggage handling operations to maintain safety and efficiency standards.
  • Trained new ramp agents on equipment usage and safety protocols.
  • Conducted regular inspections of ground support equipment for optimal performance.

Passenger Service Agent

Punta Cana Airport
Bavaro Punta Cana
02.2019 - 04.2020
  • Facilitated passenger check-in processes, ensuring efficiency and adherence to airline protocols.
  • Managed boarding procedures, coordinating with ground staff to optimize flow and minimize delays.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly for travelers.
  • Trained new staff on operational procedures, enhancing team performance and service quality.

Education

Journeyman Electrician - Electrical Engineering

Peterson School
25 Montvale Ave Woburn
07-2025

High School Diploma -

Politecnico Madre Rafaela Ybarra
Santo Domingo
06-2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Customer service expertise
  • Complex Problem-solving
  • Memory retention
  • Hospitality service expertise

Timeline

Bartender

Vaka Restaurant
04.2022 - 05.2026

Ramp Agent

Punta Cana Airport
02.2019 - 04.2020

Passenger Service Agent

Punta Cana Airport
02.2019 - 04.2020

Journeyman Electrician - Electrical Engineering

Peterson School

High School Diploma -

Politecnico Madre Rafaela Ybarra
Gelson Ramirez