Geneeka Guerra
Mattapan
Summary
Results driven individual with over 7 years of professional work experience that required strong communication skills and attention to detail in team-oriented environments. A highly motivated self- starter with an exceptional background in Human Resources obtained through a professional career. Seeking a challenging career opportunity where my skills, work ethic, and motivation will contribute to the overall success of an organizations mission and goals.
Overview
14
14
years of professional experience
Work History
Crew Relations Generalist
JetBlue Airlines
05.2021 - 04.2024
- Functions as the first-line human resources contact in support of station and support center leadership and Crewmembers and their human resources needs
- Responsible for handling Crew Relations issues, providing onsite training and education for human resources initiatives, and offering outstanding customer service to the operation or support center
- Partners with Corporate HR Leaders in the design, development and implementation of human resources initiatives
- Acts as a consultant to station and support center leadership on all employee relations issues and HR- related policy and procedure interpretation
- Provides ongoing support to leadership with employee relations, counseling, employee development and corrective action issues
- Provides guidance to managers in preparing performance improvement plans, disciplinary action, and separations
- Establishes relationships with both Crew leaders and Crewmembers in the operation, fostering business partnerships to increase awareness of People initiatives in the organization
- Supports managers in key initiatives such as the performance management process, employee surveys, succession planning and employee involvement initiatives
- Monitors consistency and quality of initiatives and assists with any questions
- Assists the corporate People department in the design and implementation of personnel policies and procedures and effectively communicates and employs these policies and procedures at the station or center
- Communication may include developing and facilitating training sessions, which may include, but not be limited to, Orientation support, Just Culture and Event Investigations, New Leader Assimilations and Respectful Workplace
- Serves as a first line of contact for any crew relations -related inquiries, assists the Crewmember by contacting the appropriate department if necessary (i.e
- Benefits, Compensation, Talent Recruiting)
- Participates in developing departmental goals, objectives and systems
- Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed
- Frequently communicates to all other Generalists to provide consistency in HR practices across all workgroups
- Analyzes various HR metrics and developing reports to present findings to both People and Station leadership
- Performs other duties as assigned
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Employee Relations Counselor
Encore Boston Harbor
02.2021 - 04.2021
- Provides counseling and guidance to team members on employee relations issues and investigates all team member allegations of discrimination, sexual harassment, or any questionable behavior
- Under guidance of leadership, recommends disciplinary action to include verbal, written, and separation
- Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports
- Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
- Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced
- Assists Company legal counsel in preparation of legal defense
- Provides guidance, counsel, and instruction for management in the administration of human resources policies and procedures, to include all team member-related problems relative to attendance, seniority, work performance, discipline, and proper corrective action
- Ensures that all federal, state, and local laws are followed and consistently applied throughout the property
- Provides formal and informal training for management/supervisory staff on the collective bargaining agreement; applicable laws; policies and procedures; discipline and discharge; and federal, state, and local laws
- Ensures department delivers and maintains a maximum level of property-wide service and satisfaction
- Provides training opportunities, constructive and positive feedback to team members within areas of responsibility
- Effectively manages internal guest relations, which may require levels of patience, tact and diplomacy
- Responsible for addressing team member issues as appropriate
- Must have the ability to promote positive, fair, and ethical relations with all team members
- Administers policies and procedures designed to increase the effectiveness of employee relations and improve relationships between management and hourly team members
- Creates and maintains all required documentation in compliance with state, federal and local regulations, as well as company policy
- Verifies all forms and documents for accuracy, completeness, and correct dates
- Works with safety as a priority, and follows department and company safety standards
- Maintains relevant knowledge of industry through continuing education and training
- Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied
- Care about everyone and everything
- Show never ending attention to detail
- Take responsibility; don't leave it to others
- Always strive to be better
- Performs any other job-related duties as assigned.
Human Resources Assistant Manager
Neiman Marcus
09.2019 - 03.2020
- Human Resources is responsible for the execution of HR initiatives and strategies relating to the entire life cycles
- Assist with managing Employee Relations issues
- Assist with the management of the annual performance evaluation process
- Participate in meetings with business units to provide HR updates and changes
- Conduct departure interviews and terminations
- Conduct internal investigations
- Partner with supervisors and managers to deliver corrective action
- Respond to unemployment claims
- Track leaves of absences and compliance training status and communicate to management teams
- Maintain job description data base
- Update associate records in HRIS as needed
- Conduct new hire orientation and assist with required paperwork
- Facilitate associate and management training
- Coordinate corporate citizenship programs and volunteer opportunities
- Develop communication plan for employee benefits during open enrollment
- Participate in employee recognition programs
- Ensure the internal communication of corporate messages to all associates
- Manage the Employee Referral Program
- Ad hoc duties
Customer Service Representative
Neiman Marcus (Part Time)
11.2016 - 09.2019
- Handling the daily use of the Credit Systems
- Knowledge of Audit Works and cash office
- Assisting customers and associates about questions on their accounts.
Human Resources Specialist
Dana Farber Cancer Institute
01.2019 - 01.2019
- Under the Guidance of the Leave Administrator ensure Family Medical Leave Act (FMLA)
- Interpret and administer leave policies within the framework of applicable federal and state regulations
- Ensure that all case details are documented accurately, timely and in an appropriate level of detail
- Coordinate with applicable stakeholders (Payroll, Benefits, HR Business Partners, Occupational Health
- Services)
- Onboarding
- Responsible for onboarding Research Fellows, Visiting Scientist, and others as needed
- Scheduling Occupational Health appointments for new employees
- Recruiting Post Doc in ICIMS system
- Phone screens for PI (principal investigator)
- Posting new research fellow jobs to different career sites (i.e
- Job Target)
Human Resources Onboarding Specialist
Dana Farber Cancer Institute
01.2017 - 01.2019
- Onboarding of all students and sponsored staff
- Scheduling Occupational Health appointments for new employees
- Ensure collection and administration of all paperwork in compliance with Federal and State laws
- Administer background screen and I-9 forms
- Attend Orientation weekly
- Administers abbreviated orientation 2 times per week
- Responsible for New Hire orientation list
- Educate managers and staff on hiring and onboarding process
- Serves as staffing team liaison to external applicants for inquires related to the application process
- Administrative support on joint Onboarding projects
Patient Access Specialist
Dana Farber Cancer Institute
01.2016 - 01.2017
- Pre-Registers new patients by making/receiving patient calls
- Collects and accurately documents patient demographic, financial, and other relevant personal information into the hospital information system
- Verifies insurance eligibility and benefits using automated eligibility systems, payer websites and or calls the insurance carriers during pre-registration
- Conducts pre-registration interview with new patients prior to their initial visit; Confirms, updates patient demographic, financial, and other relevant personal information into the hospital information system
- Updates changes to patient insurance and/or demographic information as needed
- Documents daily activities in a timely, thorough, and accurate manner into the hospital information system
- Completes assigned work queues, projects, and other duties as directed.
Guest Service Attendant
Brigham & Women's Hospital
01.2010 - 01.2016
- Prepare aesthetically pleasing and 100% accurate trays within 45 minutes of patient ordering meal
- Participate in a restaurant-style cold/hot production in preparing the highest quality food product in accordance to departmental standards
- This includes preparing select food items for meal service
- Act upon patient meal service requests either by resolving the issue directly or alerting issues to the call center or supervisor
- Record nursing station refrigerator temperatures to document food stored according to state-local-
- JCAHO regulations
- Clean and sanitize equipment according to departmental policy
- Perform cleaning duties as assigned
- May need to assist with dish room tasks
- Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time.
Skills
- PeopleSoft
- ICIMS
- Onboarding
- Sourcing
- Training and Development
- Recruiting
- Leadership
- Time management
- Decision making
- Strong attention to detail
- Communication
- HR Sourcing
- Talent Acquisition
- Oracle
- Computer Networking
- Workday
- Human Resources
- Taleo
- Interviewing
- Performance Management
- Human Resources Management
- Workers' Compensation
- Employee Evaluation
- ATS
- Conflict Management
- Management
- Office Management
- Benefits Administration
- Operations Management
- Event Planning
- Certifications and Licenses
Accomplishments
- SHRM CERTIFIED PROFESSIONAL SHRM-CP
Relocation
Willing to relocate: Anywhere
Timeline
Crew Relations Generalist
JetBlue Airlines
05.2021 - 04.2024
Employee Relations Counselor
Encore Boston Harbor
02.2021 - 04.2021
Human Resources Assistant Manager
Neiman Marcus
09.2019 - 03.2020
Human Resources Specialist
Dana Farber Cancer Institute
01.2019 - 01.2019
Human Resources Onboarding Specialist
Dana Farber Cancer Institute
01.2017 - 01.2019
Customer Service Representative
Neiman Marcus (Part Time)
11.2016 - 09.2019
Patient Access Specialist
Dana Farber Cancer Institute
01.2016 - 01.2017
Guest Service Attendant
Brigham & Women's Hospital
01.2010 - 01.2016
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