GENESIS COLON RODRIGUEZ
Springfield
Summary
A passionate and empathetic individual dedicated to serving and advocating for the well-being of people from different backgrounds. Experiences have taught the importance of active listening and empowering individuals to navigate challenges and achieve their personal goals. The ability to build strong trusting relationships based on people's individual strengths and self-determination to contribute to the company's goals.
Resourceful Customer Care Associate recognized for high productivity and efficient task completion. Specialize in effective communication, conflict resolution, and time management skills. Excel in active listening, empathy, and patience to provide exceptional customer service. Navigate challenging customer interactions with calm professionalism, ensuring positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Care Associate
Raymour & Flanigan
West Springfield
02.2025 - Current
- Assisted customers with product inquiries and service requests.
- Processed customer orders and returns efficiently.
- Resolved customer complaints through effective communication.
- Provided product information to enhance customer understanding.
- Followed up with customers to ensure satisfaction with resolution.
Student Office Assistant
TRIO Student Support Services
Westfield
- Provided guidance and support to first-generation, low-income students, and students with documented disabilities.
- Assisted students on navigating campus resources and connecting with other support services.
- Performed clerical tasks such as photocopying and scanning documents efficiently while maintaining a high level of confidentiality.
- Greeted students, faculty and staff, assisted in finding possible solutions to concerns reported in a timely manner.
- Collaborated with staff to ensure the smooth running of student services and activities.
- Served as interpreter for Latinx families
- Westfield State University
Cashier
Mc Donald's
Springfield
- Handle customer orders and inquiries with a focus on delivering a positive experience and resolving concerns promptly.
- Operate the drive-thru window, process transactions, and ensure accurate order preparation.
- Collaborate with kitchen staff to ensure timely and accurate fulfillment of orders during peak times.
FACES
- Advocated for changes in policies that present barriers for underrepresented populations.
- Led student engagement activities to decrease the sense of isolation among current/former foster youth and students experiencing housing and food insecurity during holidays and campus breaks.
- Promoted fundraising events.
- Westfield State University - Fostering a Culture of Empowerment & Success
Education
Associate Degree - Criminal Justice
Springfield Community College
SpringfieldHigh School -
Springfield High School of Commerce
SpringfieldSkills
- Empathy
- Active Listening
- Cultural Humility
- Microsoft Office
- Effective communication
- Effective phone communication
Certification
CPR/AED Certification
Volunteer Experience
FACES, Westfield State University, Volunteer, Fostering a Culture of Empowerment & Success, Advocated for changes in policies that present barriers for underrepresented populations., Led student engagement activities to decrease the sense of isolation among current/former foster youth and students experiencing housing and food insecurity during holidays and campus breaks., Promoted fundraising events.
Languages
- Spanish
- English, Fluent
- Spanish, Native Speaker
Timeline
Customer Care Associate
Raymour & Flanigan
02.2025 - Current
Student Office Assistant
TRIO Student Support Services
Cashier
Mc Donald's
FACES
Associate Degree - Criminal Justice
Springfield Community College
High School -
Springfield High School of Commerce