Geoffrey Galvin
West Springfield
Summary
Dependable Assistant Night Manager with background in managing evening operations, ensuring guest satisfaction, and coordinating staff tasks. Strengths include conflict resolution, team motivation, and strong leadership abilities. Demonstrated history of improved operational efficiency and enhanced guest experiences during night shifts.
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
Work History
Assistant Night Manager
Bjs Wholesales Club
Chicopee
03.2021 - 02.2026
- Assisted management in daily operations and customer service tasks.
- Trained new employees on store policies and operational procedures.
- Collaborated with departments to streamline communication and workflow processes.
- Ensured compliance with health and safety regulations in the workplace.
- Monitored inventory levels and facilitated restocking of merchandise.
- Provided training to new hires on proper procedures for handling customer inquiries or disputes.
- Assisted in the supervision of night staff to ensure all duties were completed accurately and on time.
- Provided support to other departments as required during peak periods or special events.
- Resolved conflicts among customers, employees, and management personnel when necessary.
- Responded quickly to emergency situations by taking appropriate action according to established protocols.
- Communicated with management via email or phone message to report issues needing attention.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Advised management of staffing levels and team member performance to facilitate labor.
Apprenticed shopkeeper
Legacy Fire Protection
Ludlow
03.2017 - 11.2020
- Managed daily store operations and ensured product availability.
- Assisted customers with product selection and inquiries.
- Coordinated inventory management and restocking processes.
- Maintained cleanliness and organization of the sales floor.
- Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
- Delivered and picked up supplies and equipment to various jobsites within the state and neighboring states
Bike Technician
Competitive edge ski and bike
Easthampton
11.2011 - 03.2017
- Assembled and repaired bicycles using industry-standard tools and techniques.
- Conducted detailed inspections to ensure bike safety and performance.
- Assisted customers in selecting appropriate bikes and accessories for their needs.
Education
Ged
Chicopee , MaSkills
- Customer service
- Employee training
- Inventory management
- Health and safety compliance
- Forklift driving
- Pallet jack
- Mechanically inclined
- Time management
- Visual merchandising
- Leads by example
- Team management
Timeline
Assistant Night Manager
Bjs Wholesales Club
03.2021 - 02.2026
Apprenticed shopkeeper
Legacy Fire Protection
03.2017 - 11.2020
Bike Technician
Competitive edge ski and bike
11.2011 - 03.2017
Ged