Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Geoffrey Paiz

Malden

Summary

Results-driven logistics professional with over a decade of experience in dispatching and freight forwarding, specializing in the coordination of complex logistics operations while ensuring compliance with international standards. Expertise in optimizing shipping processes and fostering strong client relationships consistently enhances operational efficiency. Committed to delivering strategic logistics solutions that elevate service quality and drive business growth, leveraging a deep understanding of industry best practices to achieve outstanding results. Proven ability to navigate challenges and implement innovative strategies that support organizational objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Freight Forward Agent/Operations Coordinator

Radius International, Inc
02.2022 - Current
  • Delivered high-quality customer service by professionally communicating with clients via phone, email, and fax to receive delivery requests, provide accurate pricing quotes, and resolve service-related inquiries.
  • Cultivated strong client relationships through consistent professionalism, integrity, and responsiveness, resulting in sustained trust and increased repeat business.
  • Prepare and verify import documentation including commercial invoices, packing lists, certificates of origin, bills of lading, and customs declarations to ensure accuracy and compliance with international regulations.
  • Coordinate international shipping logistics by selecting freight carriers, negotiating competitive rates, and tracking shipments from origin to destination.
  • Manage customs clearance processes by preparing customs entries, collaborating with brokers, and resolving import-related issues to ensure timely delivery.
  • Monitor global trade regulations and ensure adherence to all import control laws and internal compliance procedures.
  • Maintain detailed records of import shipments, including tracking data, cost analysis, and regulatory documentation within internal systems.
  • Serve as the primary point of contact for international clients, providing updates on order status, shipment details, and regulatory requirements.
  • Cultivate strong client relationships by delivering responsive service and resolving inquiries efficiently.
  • Process financial transactions with accuracy and integrity, including handling payments and managing cash flow related to import operations.
  • Prepare and issue invoices, reconcile accounts, and ensure timely billing in accordance with company policies and client agreements.

Lead Dispatcher / Logistics Coordinator

City Express
03.2021 - 02.2022
  • Directed daily logistics operations for a high-volume courier service, ensuring timely and accurate delivery across diverse vehicle types (cars, minivans, cargo vans, trucks).
  • Recruited, trained, and managed a team of independent contractors and drivers, scaling workforce capacity to meet fluctuating demand and service levels.
  • Developed and implemented efficient routing strategies to maximize fleet productivity and expand geographic coverage, leveraging real-time location monitoring and scheduling tools.
  • Led onboarding and training programs for new dispatch staff, introducing system workflows and performance standards to drive operational excellence.
  • Oversaw order fulfillment processes, including bin picking, shipment verification, and documentation of serial numbers, part numbers, and return bill numbers to ensure client accuracy.
  • Managed dynamic dispatching of scheduled and on-demand orders, adapting routes based on driver availability, traffic patterns, and weather conditions.
  • Delivered critical shipments personally and executed remote dispatching during driver shortages to maintain service continuity and client satisfaction.
  • Acted as a key point of contact for clients, providing proactive communication and resolving logistics issues with speed and professionalism.

Lead Dispatcher / Logistics Coordinator

Airport Courier Service
01.2016 - 03.2021
  • Trained and onboarded new employees in dispatch procedures and system operations; provided daily performance feedback to enhance team productivity and service quality.
  • Delivered exceptional customer service by communicating directly with clients via phone, email, and fax to receive orders, provide quotes, and resolve inquiries.
  • Built lasting relationships with clients through consistent professionalism, integrity, and reliability, earning long-term trust and repeat business.
  • Managed both scheduled and on-demand deliveries, forwarding calls to appropriate departments and adjusting routes based on driver availability, traffic conditions, and weather.
  • Optimized fleet productivity by effectively routing vehicles—including cars, minivans, cargo vans, and trucks—and expanding service coverage through strategic scheduling and location monitoring.
  • Processed orders by picking shipments from designated bin locations and verifying part numbers, serial numbers, and return bill numbers to ensure accurate fulfillment.

Supervisor / Dispatcher / Customer Service

Metro Cab Association
01.2011 - 01.2015
  • Directed daily dispatch operations, ensuring timely and accurate coordination of vehicle routing across high-demand zones
  • Led and mentored a team of dispatchers, fostering a high-performance culture focused on service reliability and operational excellence
  • Streamlined communication between clients and drivers using multi-channel systems (phone, fax, dispatch software), enhancing service responsiveness
  • Developed and implemented training programs for new hires, accelerating proficiency in dispatch systems and protocols
  • Monitored fleet activity in real time, optimizing route efficiency and expanding geographic coverage to meet service demand
  • Managed emergency response logistics, including vehicle breakdowns and towing coordination, minimizing service disruptions
  • Liaised with city departments to report incidents and ensure compliance with safety and regulatory standards

Education

Business Management, General Studies

Mass Bay Community College
Wellesley, MA
01.2008

Business, Computer Science

Bridgewater State College
Bridgewater, MA
01.2006

Skills

  • Skilled in Microsoft Office applications
  • Detail-oriented
  • Quick learner
  • Cross-training expertise
  • Effective multitasking
  • Fluent in English and Spanish
  • Certified forklift operator
  • Skilled in adapting to various dispatching platforms
  • Effective team contributor
  • Customer transaction management
  • Foreign currency exchange

Certification

Fork Lift Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Freight Forward Agent/Operations Coordinator

Radius International, Inc
02.2022 - Current

Lead Dispatcher / Logistics Coordinator

City Express
03.2021 - 02.2022

Lead Dispatcher / Logistics Coordinator

Airport Courier Service
01.2016 - 03.2021

Supervisor / Dispatcher / Customer Service

Metro Cab Association
01.2011 - 01.2015

Business, Computer Science

Bridgewater State College

Business Management, General Studies

Mass Bay Community College

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