Summary
Overview
Work History
Education
Skills
Timeline
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Geordan Austin

Dorchester

Summary

Dynamic customer service professional with experience at Roche Bros, adept at order management and payment processing. Recognized for fostering positive customer experiences and resolving complaints effectively. Proven ability to multitask and maintain organization in fast-paced environments, while demonstrating adaptability and a calm demeanor to support diverse clientele.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Roche Bros
05.2024 - 03.2025
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Summer Youth Employee

YOU Boston
07.2023 - 08.2023
  • Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
  • Developed unique and thoughtful activities to engage diverse participants in group situations.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Trained staff members on conducting events and following safety procedures.
  • Provided feedback and guidance to program participants regarding progress and development.

Community Youth Worker

Madison Park Development Corporation
07.2022 - 06.2023
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Provided key emotional support to special needs youth.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.

Education

John D. O'Bryant School of Math & Science
Boston, MA

Skills

  • Order management
  • Adaptability and flexibility
  • Multitasking and organization
  • Customer service
  • Payment processing
  • Time management
  • Calm demeanor
  • Positive and professional
  • Product knowledge
  • Attention to detail

Timeline

Customer Service Cashier

Roche Bros
05.2024 - 03.2025

Summer Youth Employee

YOU Boston
07.2023 - 08.2023

Community Youth Worker

Madison Park Development Corporation
07.2022 - 06.2023

John D. O'Bryant School of Math & Science

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Geordan Austin