Gerardo Umana
Boston
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Knowledgeable Security Officer with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon Flex
06.2025 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery times and fuel usage.
- Conducted vehicle inspections to maintain safety and compliance with regulations.
- Assisted in training new drivers on best practices for delivery operations.
Cleaner
UG2
02.2025 - Current
- Led daily cleaning operations to ensure compliance with health and safety standards.
- Trained new staff on effective cleaning techniques and equipment use.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Implemented efficient cleaning schedules, optimizing workflow and resource allocation.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Shift Manager
McDonald's
07.2021 - 06.2025
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Responded quickly and effectively to emergency situations as they arose.
- Provided coaching and guidance to team members when necessary to improve performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Crew Member
Burger Dive
03.2018 - 01.2020
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
John D. O'Bryant Math And Science School
Roxbury06-2021
Skills
- Customer service
- Emergency preparedness
- Technical support
- Problem-solving
- Hardware configuration
- System troubleshooting
- Software installation
- Technical documentation
- Customer support
- Cleaning and sanitization
- Housekeeping
- Teamwork and collaboration
- Project management
- Customer success management
- Preventive Maintenance
- Mechanical troubleshooting
- Positive attitude
- Valid Driver's license
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Clean driving record
- Route management
- Safe driving record
- GPS navigation
- Order picking and processing
- GPS operation
- Delivery scheduling
- Stocking and inventory
- Quality assurance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon Flex
06.2025 - Current
Cleaner
UG2
02.2025 - Current
Shift Manager
McDonald's
07.2021 - 06.2025
Crew Member
Burger Dive
03.2018 - 01.2020
High School Diploma -
John D. O'Bryant Math And Science School